Inside Sales Representative

Guillevin; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Annual profit-sharing

Flexible health insurance

Telemedicine and EAP

Job summary

Guillevin in Edmonton, AB, is seeking an Inside Sales Representative to handle customer orders, provide pricing/technical information, and resolve issues efficiently. You will answer calls, understand customer needs, and suggest suitable products to grow sales.

The role requires strong English communication, 1–3 years of related experience, and a customer-service mindset. Proficiency in MS Office is preferred, with on-site work at our Edmonton location.

Qualifications

• One to three years of industry experience preferable, or a combination of relevant professional training and experience.
• Strong English communication skills written and spoken.
• Demonstrated people skills.
• Excellent organizational skills.
• Knowledge of products and services sold within our market; is an asset.
• Must be customer service driven.
• Good knowledge of MSOffice (Word, Excel, Outlook).

Responsibilities

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs.
• Responds to the customer’s inquiries in a timely manner.
• Negotiates special prices and conditions with customers and/or vendors as per criteria established by the Manager.
• Resolves customer service issues in a timely manner and follows up to verify commitments.
• Proactively suggests associated and/or alternate products as needed.
• Promotes focus product items to generate incremental sales.
• Informs the appropriate person of customer feedback regarding price, products, service, etc.
• Maintains up-to-date knowledge on various product lines and broadens system knowledge.

Skills

English communication

People skills

Organizational skills

MS Office

Customer service oriented

Tools

MS Office

Job description

Inside Sales Representative

Status:

Regular, Full time

Location:

Edmonton, Alberta

Job Description

Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

MAIN RESPONSIBILITIES:

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer’s inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

• One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience

Strong English communication skills written and spoken

• Demonstrated people skills;
• Excellent organizational skills;
• Relevant DataComm Market Knowledge and experience is an asset for this position.
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MSOffice (Word, Excel, Outlook).

Work Location:

21469- 115 Avenue NW
Edmonton, AB T5S 0K5

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.

• A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.

• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

• Group RRSP with employer contribution and TFSA.

• Postsecondary Scholarship Program for our employee’s children.

• Charging terminals available at our facilities.

• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.