Inside Sales Representative

Guillevin International; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Profit sharing

Flexible insurance

Telemedicine

EAP (Employee Assistance Program)

RRSP

TFSA

Scholarship program

Charging terminals

Years of Service recognition

Job summary

Guillevin International is seeking an Inside Sales Representative in Edmonton, AB. You will handle customer orders, provide pricing and technical information, and solve problems quickly to keep customers satisfied.

The role emphasizes strong English communication, organization, and product knowledge across electrical, lighting, and automation lines, with opportunities for growth in a dynamic, autonomous team environment.

Qualifications

• One to three years of industry experience preferable, or a combination of relevant professional training and experience.
• Strong English communication skills written and spoken.
• Demonstrated people skills.
• Excellent organizational skills.
• Relevant DataComm Market Knowledge and experience is an asset for this position.
• Knowledge of products and services sold within our market.
• Must be customer service driven.
• Good knowledge of MS Office (Word, Excel, Outlook).

Responsibilities

• Answers calls promptly and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

Skills

Customer service

English communication

People skills

Organizational skills

DataComm knowledge

Tools

MS Office

Job description

Inside Sales Representative

Status: Regular, Full time

Location: Edmonton, Alberta

Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

Main Responsibilities

• Answers calls promptly and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

Requirements

• One to three years of industry experience preferable, or a combination of relevant professional training and experience;
• Strong English communication skills written and spoken;
• Demonstrated people skills;
• Excellent organizational skills;
• Relevant DataComm Market Knowledge and experience is an asset for this position;
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

Work Location

21469-115 Avenue NW Edmonton, AB T5S 0K5

What's in it for you

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.
• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee's children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Our recruitment process ensures equality and diversity.

Please note that only successful candidates will be contacted.

Founded in 1906, Guillevin is a major player in Canadian distribution, recognized for its field expertise and strong partnerships with trusted brands in electrical, lighting, renewable energy, telecommunications, and automation. Active in residential, commercial, industrial, and institutional markets, we create sustainable value where it truly matters. With more than 120 locally managed autonomous centers across the country, we operate at the heart of the markets we serve, close to our customers and their field realities. Our business model makes all the difference: Our local teams are agile, autonomous, and able to respond quickly to find the right solution, even for the most complex needs. We are true business partners. We understand your challenges, anticipate your needs, and work with you to find solutions that move your ambitions forward. This same culture of autonomy and collaboration drives our internal teams. At Guillevin, every employee plays a meaningful role in our collective success with the freedom to act, the pride to take initiative, and the desire to make a difference every day. Join our teams geared to make it happen!