Inside Sales Representative - Fire & Safety

Guillevin International; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Profit sharing

RRSP plan

TFSA

Scholarship program

EAP

Job summary

Guillevin International in Edmonton, Alberta, is hiring an Inside Sales Representative for the Fire & Safety line. You will sell products, process orders, and provide pricing and technical information while resolving customer issues promptly.

The role requires strong English communication, customer service orientation, and knowledge of MS Office. Local Edmonton familiarity is essential and compensation reflects market levels for a full-time on-site position.

Qualifications

• Minimum two (2) years of industry experience preferable, or a combination of relevant professional training and experience.
• Good English communication skills written and spoken.
• Demonstrated people skills; excellent communication and organizational skills.
• Knowledge of products and customer service-driven approach.
• Proficient with MS Office (Word, Excel, Outlook).
• Knowledge of P21 operating system would be beneficial; local to Edmonton area.

Responsibilities

• Answers calls promptly and professionally, listens to customers, understands and fulfills their needs.
• Responds to customer inquiries in a timely manner.
• Negotiate special prices/conditions with customers/vendors as per manager criteria.
• Resolve customer service issues and verify commitments are met.
• Proactively suggests associated or alternate products to generate sales.
• Inform management of customer feedback on price, products, service.

Skills

Customer service

English communication

People skills

Organizational skills

Product knowledge

MS Office

Tools

MS Office

P21

Job description

Inside Sales Representative - Fire & Safety Status: Regular, Full time Location: Edmonton, Alberta

Job Description

Reporting to the Business Centre Manager, the Inside Sales Representaive sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner. URGENT NEED TO FILL

MAIN RESPONSIBILITIES:

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

• Minimum two (2) years of industry experience preferable, or a combination of relevant professional training and experience;
• Good English communication skills written and spoken;
• Demonstrated people skills;
• Excellent communication and organizational skills;
• Product knowledge;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook);
• Knowledge of P21 operating system would be beneficial;
• MUST BE LOCAL TO EDMONTON AND AREA

What’s in it for you

Brogan Fire & Safety has grown to be the preferred distributor and service provider for the most recognized and respected manufacturers in the world of safety. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution. What sets us apart is our: Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture. A strong national network offering real opportunities to grow: our people make the difference.

Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Years of Service Recognition Program.

Come build your career with us, a growing network geared for your ambitions!

Our recruitment process ensures equality and diversity.

Please note that only successful candidates will be contacted.

Safety is ingrained in our company culture. Brogan isn’t the buildings we occupy or the people at the top of the company; it’s each of our team members. We strive to represent safety in everything we do. With 15 locations, and growing, across Canada, our highly experienced employees have always been the determining factor in our ability to deliver. This shared dedication to customer satisfaction is backed and nurtured by our commitment to the ongoing training and development of our people. We are looking for great talent to continue our growth. If you are service driven, passionate about safety products, and interested in continuous personal and professional growth, then we want to hear from you!