Inside Sales Representative - Edmonton, AB (North)

The Bolt Supply House Ltd.; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Flexible health, drug, and dental plan

Employer-matching retirement savings

Life and disability insurance

Employee Family Assistance Program (E​

Vacation entitlement

Fitness reimbursement

Job summary

The Bolt Supply House Ltd. is hiring an Inside Sales Representative in Edmonton, AB to grow existing customers and attract new ones. You will work alongside outside sales and the distribution team to achieve monthly quotas while maintaining gross margins.

You will respond to inquiries, recommend products, and prepare quotes, with emphasis on accuracy, timeliness, and customer satisfaction. This permanent role offers health, retirement, and insurance benefits.

Qualifications

• 2+ years of Inside Sales experience.
• Customer-focused with strong communication.
• Experience meeting sales targets and upselling.
• Proficient with ERP systems and MS Office.
• Able to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, or in person with professionalism.
• Recommend industrial products and technical solutions based on customer needs.
• Present alternatives considering pricing, specifications, and availability.
• Process quotes, proposals, and orders accurately.
• Provide updates on product availability, shipment status, and delivery timelines.
• Coordinate with vendors and internal teams to fulfill orders.
• Follow up with customers after sales to ensure satisfaction.
• Maintain accurate customer records and update purchasing on demand changes.
• Support counter sales, inventory counts, and data integrity.
• Stay current on product lines and industry trends.
• Provide backup support to counter staff, shipping, receiving.
• Perform other duties as assigned.

Skills

Inside Sales

Customer Service

Communication

Problem Solving

Time Management

Sales Targets

Upselling

Calm under pressure

Tech Savvy

Tools

ERP systems

Microsoft Office

Job description

Build Your Career with a National Organization Where Your Expertise Makes an Impact

COMPANY OVERVIEW
The Bolt Supply House, Source Atlantic, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales Representative based out of our Edmonton, AB location (11734 - 156 Street).

POSITION OVERVIEW
The Inside Sales Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
• Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
• Provide reliable updates on product availability, shipment status, and delivery timelines
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
• Follow up with customers after sales to ensure satisfaction and address concerns
• Maintain organized customer records and communicate demand changes to purchasing
• Support counter sales, inventory counts, and maintain accurate system data
• Adhere to company policies and procedures
• Stay current on product lines, technical updates, and industry trends.
• Provide back up support to Counter Staff, Shipping, Receiving, etc
• Perform other duties as assigned

QUALIFICATIONS

• 2 or more years of experience in an Inside Sales role is required; though not required, preference will be given to individuals with experience/knowledge of fasteners, industrial components, MRO supplies, etc
• Strong customer service skills with a professional attitude
• Clear communication skills (in-person and on the phone)
• Honest, reliable, and dependable
• Good problem-solving skills and attention to detail
• Strong time management and ability to work both independently and as part of a team
• Experience meeting sales targets and upselling products
• Able to stay calm and professional when dealing with difficult customers
• Basic math skills for pricing, measurements, and calculations
• Comfortable using computers and software such as Microsoft Office and ERP systems

Unveiling Your Perks: Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A flexible health, drug, and dental plan tailored to your well-being.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.