Inside Sales Representative

mSupply; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading provider of premium parts in HVAC and plumbing in Toronto is seeking a motivated Inside Sales Representative. In this role, you will manage inbound inquiries, provide quotes, and develop strong customer relationships. The ideal candidate has 3+ years of sales experience, solid product knowledge, and exceptional communication skills. Enjoy comprehensive health benefits and a supportive work environment.

Benefits

Comprehensive health benefits

Life insurance and disability coverage

Paid time off

Qualifications

• 3+ years experience in sales or business-to-business selling.
• 3+ years experience with HVAC.
• Ability to read and understand technical documents and spec sheets.

Responsibilities

• Manage inbound sales inquiries via phone, email, and CRM system.
• Provide accurate and timely quotes, proposals, and pricing.
• Develop strong customer relationships and cross-sell products.

Skills

Sales acumen

Product knowledge

Communication skills

Technical aptitude

Customer service

Education

Bachelor's degree in business or related field

Tools

CRM systems

MS Office

Job description

Overview

mSupply is a leading provider of premium parts and equipment for professionals serving customers in appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise with over 200 locations across North America. We amplify what our clients do best: taking great care of their clients with speed, reliability, and accuracy.

About Marks Supply

Since 1962 Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario. Marks carries trusted brands such as American Standard and Ameristar. For more information visit .

Job Summary

We are seeking a motivated and technically skilled Inside Sales Representative to join our team in the HVAC and Plumbing sector. The role supports customers, contractors, and distributors by providing quotes, processing orders, recommending solutions, and delivering outstanding customer service. This position requires a strong combination of product knowledge, sales acumen, and communication skills to drive revenue growth and ensure customer satisfaction.

Duties & Responsibilities

• Manage inbound sales inquiries via phone, email, and CRM system.
• Provide accurate and timely quotes, proposals, and pricing to customers and contractors.
• Process purchase orders and coordinate with operations to ensure timely delivery.
• Develop strong customer relationships by acting as a trusted advisor for HVAC and plumbing solutions.
• Cross-sell and upsell complementary products (e.g., filters, fittings, accessories).
• Assist customers in product selection by interpreting specifications, drawings, and technical requirements.
• Collaborate with outside sales representatives and manufacturers to close deals.
• Maintain accurate records of sales activities, pipeline opportunities, and customer interactions in the CRM.
• Stay informed on new products, industry regulations, and seasonal market trends.
• Proven experience in inside sales, customer service, or technical support (preferably in HVAC, plumbing, or building materials).
• Strong technical aptitude with the ability to learn HVAC and plumbing product lines quickly.
• Excellent communication and negotiation skills with a customer-first mindset.
• Proficiency in CRM and ERP systems (Salesforce, HubSpot, Epicor, Infor, or similar).
• Ability to read and understand technical documents, spec sheets, and product catalogs.
• Highly organized with attention to detail and the ability to manage multiple priorities.
• Prior experience supporting contractors, distributors, or facility managers.
• Knowledge of HVAC systems (split units, VRF, chillers, boilers) and plumbing systems (piping, pumps, fixtures).
• Familiarity with quoting software and supply chain/logistics processes.

Qualifications

• Bachelor's degree in business or related field (or equivalent work experience).
• 3+ years experience in sales or business-to-business selling.
• 3+ years experience with HVAC.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology including computers, photocopiers, scanners, phone systems, and virtual meeting platforms as required for daily responsibilities. Aptitude for mathematical operations and numerical analysis.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and includes regular physical and sensory activity:

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours) with intermittent standing and walking.
• Continuous use of fingers, hands, and arms for computer and office-related tasks.
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily).
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily).

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company, extended health coverage, dental, vision, and prescription drugs from day one.
• Life insurance plus short- and long-term disability coverage.
• Paid time off: vacation, holidays, and personal days.
• Employee Assistance Program (EAP); employee discounts and much more.

mSupply is an equal opportunity employer. We are committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact.

#MarksSupply

Additional Details

Required Experience: Unclear Seniority

Key Skills

Ab initio, Hospital management, Agriculture, Cost Control, Employee Benefits, Data Analysis

Employment Type

Full Time

Experience

years

Vacancy

1