Inside Sales Representative - Edmonton, AB (South)

The Bolt Supply House Ltd; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health & dental

Retirement plan

Life & disability insurance

EAP

Vacation

Wellness reimbursement

Job summary

The Bolt Supply House Ltd. in Edmonton, AB is seeking an Inside Sales Representative to grow existing customers and win new business.

You will collaborate with outside sales and the distribution team to meet monthly quotas while maintaining gross margin and delivering excellent customer service. Responsibilities include handling inquiries by phone, email, or in person, recommending industrial products and solutions, processing quotes and orders, and keeping accurate records in the ERP system.

Qualifications

• 2+ years of experience in Inside Sales is required.
• Experience or knowledge of mechanical systems or related products is a plus.
• Strong customer service skills and professional communication.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
• Process quotes, proposals, and orders accurately, ensuring all product specs and system requirements are addressed.
• Provide reliable updates on product availability, shipment status, and delivery timelines.
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues.
• Follow up with customers after sales to ensure satisfaction and address concerns.
• Maintain organized customer records and communicate demand changes to purchasing.
• Support counter sales, inventory counts, and maintain accurate system data.
• Stay current on product lines, technical updates, and industry trends.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Upselling

ERP systems

MS Office

Tools

ERP systems

Microsoft Office

Job description

Build Your Career with a National Organization Where Your Expertise Makes an Impact

COMPANY OVERVIEW

The Bolt Supply House, Source Atlantic, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales Representative based out of our Edmonton, AB location (5136 67th Avenue NW).

SUMMARY

The Inside Sales Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability
• Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
• Provide reliable updates on product availability, shipment status, and delivery timelines
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
• Follow up with customers after sales to ensure satisfaction and address concerns
• Maintain organized customer records and communicate demand changes to purchasing
• Support counter sales, inventory counts, and maintain accurate system data
• Adhere to company policies and procedures
• Stay current on product lines, technical updates, and industry trends
• Perform other duties as assigned

QUALIFICATIONS

• 2 or more years of experience in an Inside Sales role is required
• Though not required, preference will be given to individuals with experience/knowledge with mechanical systems, power transmission components, or related
• Strong customer service skills with a professional attitude
• Clear communication skills (in-person and on the phone)
• Honest, reliable, and dependable
• Good problem-solving skills and attention to detail
• Strong time management and ability to work both independently and as part of a team
• Experience meeting sales targets and upselling products
• Able to stay calm and professional when dealing with difficult customers
• Basic math skills for pricing, measurements, and calculations
• Comfortable using computers and software such as Microsoft Office and ERP systems

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• Health, prescription, and dental coverage you can count on — tailored to fit you and your family.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.