Inside Sales Representative

Wajax; City of Langley; On-site; CAD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Representative to enhance customer satisfaction and drive sales growth. This role involves managing client relationships, utilizing CRM software, and providing exceptional customer service. The ideal candidate will possess strong communication skills and a results-oriented mindset, ensuring that customer needs are met effectively. With a competitive compensation package and numerous perks, this opportunity promises a rewarding career in a dynamic environment. Join a team that values diversity and is committed to advancing Canadian industry.

Benefits

Health and Dental Benefits

E-learning and Product Training

Exclusive Discounts

Recognition Programs

Company-Matched Pension Plan

Health and Wellness Program

Qualifications

• Knowledge of mechanical power transmission, hydraulics, and/or pneumatics.
• Responsible and adaptable with a commitment to superior service.

Responsibilities

• Develop and maintain client information utilizing CRM software.
• Generate new and repeat sales by providing timely product information.

Skills

Customer Service

Sales Skills

Communication Skills

Problem-Solving

Planning and Organization

Tools

Microsoft Office

CRM (Salesforce preferred)

Job description

Wajax City of Langley, British Columbia, Canada

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The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

• Develop and maintain confidential client information utilizing Wajax’s CRM software.
• Manage Customer Satisfaction with all existing customers by delivering the utmost in customer service.
• Generate new and repeat sales by providing product and pricing information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternative products based on cost, availability, or specifications.
• Increase sales and average order size through cross-selling, up-selling, add-on sales, and offering promotional sales items.
• Prepare customer presentations, tenders, RFQs, and Project Quotations for After Market Sales Reps as required.
• Attend site visits and customer presentations with After Market Sales Reps as required.
• Respond to customers via phone, fax, or email for quotes, purchases, etc., in a timely manner after hours on a call rotation.
• BPT & Hydraulic knowledge is an asset.

The Candidate

• Knowledge of mechanical power transmission, hydraulics, and/or pneumatics.
• Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint; CRM (Salesforce preferred); ongoing product training.
• Responsible and adaptable.
• Problem-solving skills.
• Results-oriented with a commitment to superior service.
• Skills in planning and organization of work.
• Good team spirit.

Compensation

Based on experience, ranging from $60,000 to $69,656.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, serving Canadian industry coast-to-coast across various sectors including energy, construction, transportation, forestry, mining, and more. We are driven by passionate people dedicated to advancing Canadian industry. Our total compensation package includes competitive pay, benefits, learning opportunities, and unique perks.

Highlights Include

• Competitive health and dental benefits with no waiting period (100% employer paid premiums), plus health spending account.
• Wajax-led e-learning and product training through industry-leading manufacturers.
• Exclusive discounts with manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, and more.
• Recognition programs with merchandise, gift certificates, and cash awards.
• Company-matched pension plan.
• Award-winning Health and Wellness Program.

Wajax values diversity and inclusion, and is committed to providing accommodations for applicants requiring assistance. Final candidates will undergo pre-screening as a condition of employment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Machinery Manufacturing

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