information technology (IT) support technician

NSPR IT Services & Solutions; Oakville; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology service provider in Ontario seeks an experienced technical support specialist. You will oversee support staff, manage user incidents, and provide comprehensive technical assistance. Candidates should possess relevant IT certifications and have 3-5 years of experience. This role includes a permanent position with a focus on customer service and technical problem solving.

Qualifications

• 3 to 5 years of experience in technical support.
• Permanent employment with 30 hours work per week.

Responsibilities

• Provide customer service and support to users.
• Supervise technical support workers.
• Manage incidents and maintain a problem log.

Skills

Client focus

Excellent oral communication

Excellent written communication

Time management

Education

College or CEGEP diploma

Tools

CompTIA Security+ Certification

ITIL Certification

MCSA Certification

Job description

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

• 3 years to less than 5 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 hours per week

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Information technology infrastructure library (ITIL) Certification
• Microsoft Certified Solutions Associate (MCSA)

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management