Inbound Customer Service Representative

MaRayTech Consulting Ltd.; North Bay; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking IT services provider as an Inbound Customer Service Representative. In this full-time role, you'll engage with customers over the phone, addressing their financial queries and providing tailored solutions. Your friendly demeanor and exceptional communication skills will help you build rapport and ensure a consistently positive experience. This is a fantastic opportunity to be part of a supportive team dedicated to delivering excellent service in the financial sector. With competitive salary and benefits, including extensive holiday and healthcare access, your career growth is encouraged and supported.

Benefits

28 days holiday, increasing to 33 days after 5 years

Healthcare access including dental and eyecare

Employee Assistance programme

Personal development opportunities

Qualifications

• Friendly personality with excellent communication skills is essential.
• Experience in customer service across various industries is valued.

Responsibilities

• Answer inbound calls and ensure a positive customer experience.
• Educate customers on products and provide personalized solutions.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Team enthusiasm

Job description

We are MaRayTech Consulting Ltd., an IT services provider with a focus on the financial sector that primarily serves insurance companies, banks, and FinTechs.
We're on the lookout for a fantastic Inbound Customer Service Representative who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.

The job you will be doing:

1. Answering inbound calls from callers.
2. Ensuring a consistently positive and engaging customer experience.
3. Educating customers on the products and services on offer.
4. Engaging with customers across a range of communication channels.
5. Applying your own judgement to appropriately address and resolve customer queries.
6. Listening to customers' personal circumstances to understand their requirements and provide personalised solutions.

Skills & Attributes

1. You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
2. Exceptional customer service experience with a genuine interest in customers & their needs.
3. Driving enthusiasm within a team.
4. You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers, so it’s important to be attentive to detail.

More details:

1. Full-time, permanent role
2. Competitive salary
3. 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
4. Access to healthcare, including dental, eyecare, health screenings, and therapies.
5. Full access to Employee Assistance programme for self and family members
6. Personal development and career progression opportunities