Senior Bilingual Customer Service Representative – French-English – Work from home - Canada

TTEC; Quebec; Remote; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Senior Bilingual Customer Service Representative, der remote in Kanada arbeitet. Diese Rolle erfordert eine Leidenschaft für den Kundenservice und die Fähigkeit, Probleme effektiv zu lösen. Sie werden für die Planung von Wartungsbesuchen verantwortlich sein und Kundenanfragen über verschiedene Kanäle bearbeiten. Das Unternehmen bietet eine unterstützende Kultur, die berufliche Entwicklung fördert, und ein gesundes Leistungspaket, das Urlaub, Weiterbildung und Gesundheitsanreize umfasst. Wenn Sie eine positive Einstellung und die Fähigkeit haben, anderen zu helfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

PTO

Schulungszuschuss

Gesundheits- und Wellnessanreize

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Kenntnis der Produkte oder Dienstleistungen.

Responsibilities

• Beantworten von Kundenanfragen über verschiedene Kommunikationskanäle.
• Planen und Organisieren von Wartungsbesuchen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Education

High School Diploma

Post-Secondary Education

Tools

CRM-Systeme

Microsoft Office

Job description

Senior Bilingual Customer Service Representative – French-English – Work from home - Canada

Join to apply for the Senior Bilingual Customer Service Representative – French-English – Work from home - Canada role at TTEC.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices

Role

What You Bring to the Role

• 1+ year of customer service experience
• 1+ year or more post-secondary education or 2 years of equivalent experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must already reside in Canada

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

About

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location: CA-Quebec-Montreal

Job: Customer Care Representative

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications