Bilingual Customer Service Representative

Altis Recruitment; Ottawa; Remote; CAD 51,000; Full time

Job summary

An established industry player is looking for a detail-oriented Bilingual Customer Coordinator to join their remote team. In this role, you will maintain and improve service quality while coordinating with operators and the Operations department. Your fluency in both French and English will be crucial as you manage client interactions and ensure seamless communication. This position offers a competitive salary with the potential for bonuses, making it a great opportunity for those passionate about customer service and operational excellence. Join a dynamic team that values your contributions and fosters professional growth.

Qualifications

• Fluency in French and English is essential for this role.
• Proven experience in customer service or dispatch coordination.

Responsibilities

• Ensure high standards of service delivery and manage client interactions.
• Communicate schedule changes and maintain open communication with clients.

Skills

Fluency in French

Fluency in English

Customer service experience

Problem-solving skills

Communication skills

Tools

Dispatch software

Routing software

CRM software

Job description

Job Title: Bilingual Customer Coordinator (French)

We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. This remote position involves maintaining and improving service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.

Key Details

• This is a FULLY REMOTE role
• Monday to Friday, 10am - 7pm EST
• Salary: CA$51,000/year + up to 10% bonus

Roles and Responsibilities

• Ensure high standards of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
• Manage client interactions, site locations, equipment, and fueling needs using dispatch, routing, and CRM software.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate schedule changes to the Operations and Sales teams, keeping them informed of client needs.
• Handle delivery requests and credit card authorizations as needed.
• Maintain open communication with clients during fueling, addressing issues promptly.
• Report significant developments and operational challenges to Operations and Territory Managers.
• Assist drivers with route planning, equipment, troubleshooting, and client-specific requirements.
• Collaborate with Operations, Sales, and Administration to resolve problems efficiently.
• Build strong relationships with clients, drivers, and colleagues.
• Address billing concerns, including client charges, supplier pickups, and outstanding payments.
• Provide after-hours support to the Operations team as required.
• Pursue continuous personal and professional development.
• Perform additional related tasks as assigned.

Qualifications and Skills

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or similar roles.
• Strong problem-solving skills and effective issue handling.
• Proficiency with dispatch, routing, and CRM software.
• Excellent communication skills and ability to build positive relationships.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industry: Truck Transportation