Customer Service Representative (Remote)

Hydrofarm; Surrey; Remote; CAD 45,000 - 52,000; Full time

Job summary

An innovative company in the hydroponics and horticulture sector is seeking a dedicated customer service representative. This role offers a competitive salary and the flexibility of remote work, along with comprehensive medical benefits. You'll be part of a supportive team that values mentorship and professional growth. As a key player in ensuring customer satisfaction, you'll handle inquiries, process orders, and maintain effective communication across various platforms. If you're passionate about customer service and eager to expand your knowledge in a thriving industry, this opportunity is perfect for you.

Benefits

Comprehensive Medical Benefits

Sales Incentive Program

Remote Work Arrangement

Mentorship Opportunities

Specialized Training

Qualifications

• 2+ years of general customer service experience required.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Provide high standard of care and support to customers and colleagues.
• Process customer orders and manage inquiries effectively.

Skills

Customer Service

Communication Skills

Microsoft Office

Typing Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Teams

Microsoft Word

Microsoft AX

Job description

Employer Industry: Hydroponics and Horticulture

Why consider this job opportunity:
- Salary up to $45,000 (may be negotiable based on level of experience)
- Opportunity to participate in the company's sales incentive program
- Company-paid comprehensive medical benefit program
- Remote work arrangement for flexibility
- Supportive and collaborative work environment with mentorship opportunities
- Chance to broaden knowledge in the hydroponic and horticulture industry through specialized training

What to Expect (Job Responsibilities):
- Provide and maintain a high standard of care and support to all customers, vendors, guests, and colleagues
- Communicate effectively with customers and colleagues via telephone, email, and live chat
- Process customer orders and manage inquiries regarding sales orders and fulfillment
- Maintain a digital file system for customer correspondence related to sales orders
- Collaborate with CSR Lead mentors on sales order and invoice scenarios

What is Required (Qualifications):
- Minimum of 2+ years of general customer service experience
- High school diploma or equivalent
- Typing skills of 40-50 words per minute
- Ability to handle a variety of customer scenarios tactfully and professionally
- Proficiency in Microsoft Office, including Excel, Teams, and Word

How to Stand Out (Preferred Qualifications):
- Experience with Microsoft AX is a plus
- A helpful, pleasant, and positive attitude in all communication platforms

#Hydroponics #CustomerService #RemoteWork #SalesIncentive #HealthcareBenefits

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