Customer Service Representative

Unique Bande; Canada; Remote; CAD 35,000 - 55,000; Full time

Job summary

An innovative social media agency is seeking a Customer Service Representative to join their remote team. This exciting role involves engaging with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will have a passion for customer satisfaction and a knack for problem-solving. As part of a dynamic team, you'll contribute to enhancing customer experiences while working independently from the comfort of your home. If you're eager to support businesses in navigating the social media landscape, this opportunity is perfect for you!

Qualifications

• Experience in customer service and support roles.
• Ability to work independently and remotely.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Ensure timely and effective resolution of customer issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Social Media Knowledge

Education

Bachelor's Degree in a Related Field

Job description

Direct message the job poster from Unique Bande

Our social media agency, Unique Bande, is dedicated to helping businesses succeed in the ever-changing world of social media. We offer a range of services, including social media management and influencer marketing, to help grow your brand and reach your target audience. With our business social networking platform, you can connect with other professionals in your industry, build your network, and discover new opportunities. It's the ultimate platform for ambitious businesses and professionals looking to thrive.

Role Description

This is a contract remote role for a Customer Service Representative. The Customer Service Representative will handle customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues. The role involves maintaining high levels of customer satisfaction, providing support for our social media services, and ensuring a positive customer experience. Responsibilities also include documenting customer interactions and collaborating with team members to improve processes.

Qualifications

• Customer Service Representatives and Customer Support skills
• Ability to maintain high levels of Customer Satisfaction and ensure an excellent Customer Experience
• Strong problem-solving and communication skills
• Ability to work independently and remotely
• Experience in social media or digital marketing is a plus
• Bachelor's degree in a related field or equivalent work experience

Seniority level

• Entry level

Employment type

• Contract

Industries

• Social Networking Platforms