Group and Individual Insurance Customer Service Representative

Medavie; New Brunswick; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in health solutions seeks a dedicated Customer Service Representative to join their dynamic team. This role offers an opportunity to make a real difference in the lives of Canadians while enjoying competitive pay and comprehensive benefits. With flexible work options and a supportive culture, you will thrive in an environment that values individuality and diverse perspectives. If you are passionate about helping others and possess excellent communication skills, this is the perfect opportunity for you to start a fulfilling career.

Benefits

100% employer-paid health and dental plans

Flexible work options

Extensive virtual paid training

Opportunities for career advancement

Work-life balance with wellness benefits

4% Short-Term Incentive Program

Qualifications

• Passion for helping people and providing excellent customer experiences.
• 2+ years of contact center experience preferred.

Responsibilities

• Support members and ensure high levels of customer service.
• Problem-solve effectively in a team environment.

Skills

Customer Service

Communication Skills

Problem-Solving

Technical Skills

Attention to Detail

Education

Grade 12 Diploma

Post-Secondary Education

Tools

Multiple Software Applications

Job description

Group and Individual Insurance Customer Service Representative

Join to apply for the Group and Individual Insurance Customer Service Representative role at Medavie.

Position Type: Permanent

If you’re looking for a fulfilling career that can make a real difference in your life and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We offer competitive pay, comprehensive benefits, opportunities for growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Apply today to be part of it.

Building Our Future Talent Network: We are always looking for great talent like you! We hire classes monthly and aim to build a network of Customer Service Representatives who are flexible with their start dates. If you are a critical thinker, love providing excellent customer experiences, and are ready to start your career in a supportive, award-winning culture, let’s talk! Our next class begins June 23rd, 2025.

Motivated by helping others? In this role, you will support our members, effectively problem-solve, and contribute positively to a team environment. Your goal is to ensure each inquiry receives the highest level of customer service. We pride ourselves on having some of the highest employee satisfaction scores in the company.

What We Offer:

• 100% employer-paid comprehensive health and dental plans
• Monday to Friday shifts ending at 9 pm AT, no overnights, no weekends
• Extensive virtual paid training to prepare you for calls
• Opportunities for career advancement
• Work-life balance with wellness benefits and health resources
• 4% Short-Term Incentive Program recognizing your contributions

What You Need To Succeed:

• A passion for helping people
• Excellent communication skills — clear, concise, friendly via email and phone
• A proactive attitude and enthusiasm for new challenges
• Minimum Grade 12 Diploma, post-secondary education, or equivalent work experience in customer service
• Ability to focus, high attention to detail, and comfort sitting for prolonged periods using a computer and headset
• 2+ years of contact center experience preferred
• Strong technical skills to multitask across multiple software applications
• Problem-solving skills to understand caller needs and find effective solutions
• Ability to work independently remotely, collaborating with coworkers and leaders

Language Skills:

• Bilingual (English and French) is an asset; fluency in both languages required for bilingual roles

Hours of Work:

• Training: Monday – Friday, 8:00 am – 4:30 pm AT
• Core hours are 8 am – 9 pm AT, Monday to Friday
• Post-training evening shifts and biannual shift bidding based on seniority

Remote Office Requirements:

• A private, secure, distraction-free workspace with a locked door
• Reliable internet and a quiet environment during work hours
• Secure workspace when away from the computer

We value diversity and encourage applications from all backgrounds. We support accommodations at any recruitment stage. Only shortlisted candidates will be contacted. For technical issues, email [e-mail].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care