Inbound Call Center Agent

ManpowerGroup, Inc.; Winnipeg; On-site; CAD 26,000 - 28,000; Full time

Job summary

ManpowerGroup, Inc. in Winnipeg, MB is seeking a Customer Service (Inbound Call) representative for a full-time, permanent, onsite role. The position pays $19 to $20 CAD per hour, with shifts that may include daytime and overnight hours across seven days.

You will handle inquiries, resolve issues, and maintain records to support efficient service. Strong English communication is required, along with teamwork and patience in a fast-paced environment.

Qualifications

• Excellent verbal and written English communication.
• Strong interpersonal and customer-focused attitude.
• Ability to handle challenging situations with patience.
• Basic computer skills and familiarity with customer service software.
• Team player in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person with professionalism.
• Assist customers in resolving issues and providing accurate information about products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and service processes.
• Identify opportunities to enhance the customer experience and suggest improvements.

Skills

English communication

Team player

Customer service

Problem solving

Basic computer skills

Tools

CRM software

Job description

Job Title: Customer Service(Inbound Call)
Employment Type: Full Time Permanent
Location: Winnipeg, MB (onsite)

Pay Range:$19 to $20 / hour based on experience

Working Hours:
Must be available all 7 days of the week (Sun - Sat). Shifts vary by client and can range from daytime (7:00 AM – 7:00 PM) to overnight (11:00 PM – 7:30 AM).

What's the Job?

• Respond to customer inquiries via phone, email, or in-person with professionalism and courtesy.
• Assist customers in resolving issues and providing accurate information about products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and service processes.
• Identify opportunities to enhance the customer experience and suggest improvements.

What's Needed?

• Excellent verbal and written communication skills in English
• Strong interpersonal skills and a customer-focused attitude.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer service software.
• Ability to work effectively as part of a team in a fast-paced environment.

What's in it for me?

• Opportunity to develop valuable customer service skills.
• Work in a supportive and inclusive environment.
• Potential for career growth within the organization.
• Engage in meaningful work that makes a difference for customers.
• Be part of a reputable organization committed to diversity and inclusion.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.