Client Services Representative - Full Time

BROADSTREET PROPERTIES LTD.; Winnipeg; Sur place; CAD 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Extended health, vision, dental

Employee Assistance Program

Wellness benefit

RPP eligibility after one year

Employee recognition program

In-house professional development

Résumé du poste

Broadstreet Properties Ltd. seeks a full-time Customer Service Representative at our Manitoba Regional Office to support residential properties across Western and Central Canada. The role involves handling inquiries, resolving issues, and processing maintenance requests in a 24/7 call center environment.

Ideal candidates have 1+ year in customer service, strong MS Office and data-entry skills, and can type 45 wpm. We offer wages from $17.20 to $21.50 per hour plus a benefits package.

Qualifications

• Minimum 1 year of experience in customer service.
• Advanced proficiency with MS Office Suite and data entry.
• Typing speed of at least 45 wpm.
• Strong attention to detail and multitasking abilities.
• Ability to deal with clients in a sensitive and tactful manner.
• Available to work irregular hours within a 24-hour open timeframe.

Responsabilités

• Respond to client inquiries in a professional and timely manner
• Troubleshoot client issues and provide viable solutions
• Document client interactions in appropriate database or software
• Assist clients with tips to prevent routine issues
• Place maintenance orders with accuracy
• Utilize conflict resolution skills to ensure high levels of client service
• Adhere to corporate and departmental policies and procedures
• Promote the company in a positive image to current and potential clients

Connaissances

MS Office

Typing 45 wpm

Customer service

Data entry

Attention to detail

Multitasking

Client communication

Description du poste

Are you passionate about helping others and thrive in a customer-focused environment? If so, we may have an opportunity for you!
Broadstreet Properties is looking for a full-time Customer Service Representative to join our team! The roleis located inBroadstreet Manitoba Regional Office, respondingto inquiries related to our residential properties throughout Western and Central Canada. Applicants must be available to work a variety of 8 hour shifts as our Call Centreoperates 24 hours per day, 365 days per year.

Your contribution to the team includes:

• Respond to client inquiries in a professional and timely manner
• Troubleshoot client issues and provide viable solutions
• Document client interactions in appropriate database or software
• Support clients with tips to ensure routine issues obstacles are avoided
• Place maintenance orders with accuracy
• Utilize conflict resolution skills to ensure a high level of client service
• Adhere to both corporate and departmental policies and procedures
• Promoting company in a positive image to all current and potential clients

What you need to be successful:

• Minimum 1yearexperience in the customer service industry
• Advanced level of proficiency with MS Office Suite and data entering
• Minimum 45 wpm typing speed
• Strong attention to detail and multi-tasking skills
• Ability to deal with clients in a sensitive and tactful manner
• Available to work irregular hours within 24 hour open time frame

What we offer:

Employees enjoy a wide range of benefits and competitive reward. You will be eligible to receive wages starting from $17.20to $21.50 per hour*, this will be determined by your skill set, education and experience. You will also be eligible to participate in the Company’s benefits program covering:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone.

We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.