Customer Service Representative / Agent(e) service à la clientèle

ManpowerGroup, Inc.; Mississauga; In loco; CAD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group insurance after 6 months

Professional work environment

Internal growth opportunities

Descrizione del lavoro

ManpowerGroup, Inc. is seeking a Customer Service Representative to join the team in Mississauga, ON. The role involves delivering exceptional service in French and English via phone and email, tracking shipments, and coordinating with the operations and customer service teams.

The position is permanent with a competitive salary starting at $21/hour, plus group insurance after 6 months and opportunities for growth in a supportive environment. Shift: Mon-Fri, 8:00–16:30 or 11:30–20:00 as needed.

Competenze

• Bilingual in French and English, written and spoken.
• High school diploma required.
• Minimum 2 years in a similar customer service/transport role.
• Knowledge of Quebec & Ontario geography is an asset.
• Strong analytical and communication skills.

Mansioni

• Provide customers with exceptional service via phone and email.
• Track shipments to ensure compliance with standards.
• Coordinate with operations and customer service teams.
• Prepare reports and perform data entry tasks.

Conoscenze

Bilingual French/English

Customer service

Teamwork

Formazione

High school diploma

Strumenti

Excel

Word

Outlook

Descrizione del lavoro

Our client, in the Transportation industry, is seekinga Customer Service Representative / Agent(e) service à la clientèleto join their team.

Job Title: Customer Service Representative / Agent(e) service à la clientèle

Location: Mississauga, ON

Shift: Monday to Friday – 8:00AM-4:30PM (western time) or 11:30AM-8:00 PM (eastern time)*subject to change or adjustment as needed*

Pay Rate: starting at $21/hour

What’s the Job?

• Provide our customers with exceptional «one-stop shop» service – Customer service Representative ; call center
• Ensure that customers inquiries are addressed via email or phone in accordance with established standards and procedures (French/english)
• Track shipments to ensure compliance with standards
• Ensure effective communication between the operations team and customer service department
• Prepare various Excel reports and various filing and data entry tasks
• Any other tasks that may assist operations in the company day-to-day functioning

What’s Needed?

• Mandatory bilingualism (french/english, spoken & written)
• High school diploma required
• Minimum of 2 years of experience in a similar role - in transport: an asset
• Geographic knowledge of Quebec & Ontario - an asset
• Strong analytical and problem-solving skills
• Initiative, high level of commitment
• Excellent interpersonal and communication skills, ability to work in a team
• Understanding the key issues of customer service. Knowledge of the transport/logistics sector – an asset
• Knowledge of various office software applications (Word, Excel, Outlook

What’s in it for me?

• A permanent position
• Competitive salary, based on experience
• Group insurance after 6 months
• Professional and supportive work environment
• Internal growth and development opportunities

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.