Customer Service Agent, Winnipeg, On-Site

AnswerNet, Inc.; Winnipeg; Sur place; CAD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Virtual paid training

Paid time off

Medical, vision, and dental

Employee Assistance Program

RRSP program options

Disability insurance (short/long-term)

Internal career advancement opporun't

Internal career advancement opportunit

Résumé du poste

AnswerNet is seeking a Customer Service Agent - Data Entry English Speaking on-site in Winnipeg. This part-time role requires Monday to Friday, 7:30 am to 4:30 pm, at 550 Berry St, Winnipeg, MB. You will update and input information into our client databases and support donor communications.

You should have strong typing, good English, and be well-organized under pressure. The position offers on-site work with employee training, benefits, and opportunities for growth within a growing Canadian

Qualifications

• Experience with mail sorting and postage meter machines is a plus.
• Good computer skills.
• Well-organized, with sharp attention to detail.
• Ability to work under pressure.
• Strong typing skills; touch-typing system preferred.
• Good command of English and customer service skills.
• High school degree or equivalent.

Responsabilités

• Update and input information into client databases.
• Donor follow-ups via email or phone.
• Sort and collate incoming and outgoing mail.
• Weigh mail to determine postage.
• Prepare data for entry and maintain database accuracy.
• Handle offline donor work and follow up with customers.
• Use fax and scanning machines.
• Export and deposit client data.

Connaissances

Attention to detail

Strong typing skills

Customer service

Well-organized

Work under pressure

Good command of English

Formation

High school diploma or equivalent

Outils

Postage meters

Description du poste

Customer Service Agent- Data Entry English Speaking On-site Winnipeg

Job Category: Operations

Requisition Number: CUSTO001601

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Winnipeg, MB R3H0R9, CAN

Description

Data Entry/Customer Service Agent (English)
Job Type: Part-time
Required Availability: Monday to Friday, 7:30 am to 4:30 pm (Some Weekends)
Location: 550 Berry St, Winnipeg, MB
Salary: $17.00 Hourly

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

AnswerNet Offers Great Benefits:

• Ongoing training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

The Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into the company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk), are data entry, proofreading, donor follow-ups either through email or phone (number of outbound calls can vary), exporting and importing data into databases, deposits, and appropriately filing digital documents. You should be diligent and reliable. You should pay attention to detail. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding (donations/doctrine/services) for these specific groups.

Key Job Activities:

• Sort and collate incoming and outgoing mail.
• Weigh mail to determine the correct postage.
• Time/date stamp all incoming/outgoing mail.
• Help customers complete change of address and mail hold forms, etc.
• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Ensuring appropriate turnaround time on all data entry
• Monitoring and updating existing data when required
• Retrieving data for team members upon request
• Utilizes applications effectively to process customer transactions accurately
• Maintains a working knowledge of client product, services, and promotions
• Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
• Use fax and scanning machines.
• Client exports and deposits

Requirements and skills

• Experience with mail sorting and postage meter machines is a plus
• Good computer skills
• Well-organized, with sharp attention to detail
• Ability to work under pressure
• Strong typing skills; Knowledge of the touch-typing system is strongly preferred
• Good command of the English language, both oral and written, and customer service skills
• High school degree or equivalent