Customer Service Representative

ManpowerGroup, Inc.; Vancouver; Remoto; CAD 37.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Supportive team environment

Diversity and inclusion

Descrizione del lavoro

ManpowerGroup, Inc. is seeking a Customer Service Representative to support the Customer Support Department. The role is remote in British Columbia, with a pay rate of CAD 27 per hour and a weekday schedule from 8 AM to 5 PM.

You will handle inquiries by phone, email, and chat, resolve issues, and maintain records. Ideal candidates have a high school diploma or equivalent, 2+ years in customer service, excellent communication, and strong problem-solving abilities, along with proficiency in

Competenze

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and customer service software.

Mansioni

• Answer customer inquiries via phone, email, and chat in a professional and courteous manner
• Address and resolve customer complaints and issues in a timely manner
• Assist clients and customers with account-related inquiries and issues
• Provide accurate information about products, services, and company policies to clients and customers
• Document all customer interactions and maintain accurate customer records

Conoscenze

Communication skills

Problem solving

Analytical skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Customer service software

Descrizione del lavoro

Our client, a leading organization in the customer service industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a positive attitude which will align successfully in the organization.

Job Title: Customer Service Representative
Location: British Columbia (Remote)
Pay Range: $27/hr
Shift: 8 AM to 5 PM, Monday through Friday

What's the Job?

• Answer customer inquiries via phone, email, and chat in a professional and courteous manner
• Address and resolve customer complaints and issues in a timely manner
• Assist clients and customers with account-related inquiries and issues
• Provide accurate information about products, services, and company policies to clients and customers
• Document all customer interactions and maintain accurate customer records

What's Needed?

• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum of 2 years of experience in a customer service role
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office and customer service software

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment
• Gain valuable experience in customer service and communication skills
• Work with a reputable organization committed to employee development
• Competitive pay rate with consistent working hours
• Be part of a diverse and inclusive workplace that values your contributions

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.