Inbound Customer Service Representative - intouch.cx

mbcustomercontact; Winnipeg; On-site; CAD 22,000 - 25,000; Full time

Job summary

mbcustomercontact is hiring Inbound Customer Service Representatives to delight customers through inbound calls, emails, and chats at our state-of-the-art campus in Winnipeg, MB. You will assist customers, communicate information, listen actively, and help resolve inquiries while learning products and services.

The role emphasizes punctuality, reliability, and a customer-first mindset to build lasting connections.

Qualifications

• 6 months to 1 year of customer service experience.
• Excellent verbal and written communication.
• Ability to be consistently ready to work and on time.
• High school diploma or equivalent required.

Responsibilities

• Assist all customers through inbound calls, emails, and/or chats.
• Communicate a variety of information to the customer.
• Be an active listener and help resolve customer inquiries.
• Provide a meaningful and positive experience with every customer interaction.
• Learn and retain a thorough working knowledge of all existing and new products and services.

Skills

Customer service

Communication skills

Reliability

Punctuality

Education

High school diploma or equivalent

Job description

About the Role

About the Job

We are currently hiring Inbound Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world's most exciting brands?

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that's through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Customer Service Representative:

Competitive salary - $15.80 - $18/ hr

Amazing career growth opportunities

Working as a Customer Service Representative, You Will:

Assist all customers through inbound calls, emails, and/or chats.

Communicate a variety of information to the customer.

Be an active listener and help resolve customer inquiries.

Provide a meaningful and positive experience with every customer interaction.

Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have:

A high school diploma (or equivalent).

6 months - 1 year of customer service experience.

Great communication skills, both verbal and written

The ability to be consistently ready to work and on time as scheduled.

The understanding you will be working on site at our state-of-the-art campus in Winnipeg, MB

Availability: Full time(some shifts may depend on availability).