Spanish Bilingual Client Service Agent

ManpowerGroup, Inc.; Winnipeg; Remote; CAD 22,000 - 32,000; Full time

Job summary

ManpowerGroup Winnipeg is seeking a Spanish bilingual Client Service Agent (Remote) to support customers in Spanish and English, handling calls, and delivering professional assistance.

You will work weekdays CST, engage with diverse customers, document interactions, and contribute to continuous improvement in a collaborative team with a strong commitment to service excellence.

Qualifications

• Fluency in both Spanish and English, written and spoken.
• Strong communication and interpersonal skills to connect with diverse customers.
• Ability to pass a language proficiency test, including typing and grammar assessments.
• Proficiency in using computer systems and call center software.
• Strong problem-solving skills with attention to detail and the ability to work independently or as part of a team.

Responsibilities

• Handle inbound and outbound customer calls in both Spanish and English, providing professional assistance and support.
• Assist customers with inquiries, complaints, and support requests in a courteous and effective manner.
• Resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty.
• Document customer interactions accurately and maintain detailed records for future reference.
• Collaborate with team members to enhance customer service processes and improve overall outcomes.

Skills

Bilingual Spanish/English

Strong communication

Typing proficiency

Computer systems usage

Problem solving

Tools

Call center software

CRM software

Job description

Job Title: Spanish Bilingual Client Service Agent (Remote)

Location: Winnipeg Manitoba (remote )

Pay Range: $19.50 per hour

Working Hour: Monday through Friday, 8:00 AM to 4:00 PM CST

What's the Job?

• Handle inbound and outbound customer calls in both Spanishand English, providing professional assistance and support.
• Assist customers with inquiries, complaints, and support requests in a courteous and effective manner.
• Resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty.
• Document customer interactions accurately and maintain detailed records for future reference.
• Collaborate with team members to enhance customer service processes and improve overall outcomes.

What's Needed?

• Fluency in both Spanishand English, written and spoken.
• Strong communication and interpersonal skills to connect effectively with diverse customers.
• Ability to pass a language proficiency test, including typing and grammar assessments.
• Proficiency in using computer systems and call center software.
• Strong problem-solving skills with attention to detail and the ability to work independently or as part of a team.

What's in it for me?

• Opportunity to work in a supportive and dynamic team environment.
• Gain valuable experience in bilingual customer service roles.
• Work with a reputable organization committed to diversity and inclusion.
• Enjoy a consistent work schedule with weekdays off.
• Be part of a company recognized for its ethical standards and commitment to employee development.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.