Call Center Agent

ManpowerGroup, Inc.; Winnipeg; On-site; CAD 24,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Potential for remote work

Inclusive environment

Future opportunities

Job summary

ManpowerGroup, Inc. is seeking a Call Center Agent in Winnipeg, MB to handle inbound calls with professionalism and courtesy. The role requires flexibility to work all 7 days, with daytime to overnight shifts and detailed record-keeping.

English role pay is $17.50–$20/hr, with potential for French role shifts at $21–$25.50/hr. This is a dynamic customer service opportunity with growth in a supportive environment.

Qualifications

• Minimum 6+ months of call center or customer service experience (1 year preferred).
• Typing skills of 25+ WPM required (30+ WPM preferred).
• Background in hospitality, financial, or call center environments is highly preferred.
• Ability to work all 7 days of the week, with flexible scheduling.
• Strong soft skills including empathy, coachability, and adaptability.

Responsibilities

• Handle inbound customer calls with professionalism and courtesy.
• Assist customers with inquiries, complaints, and support issues.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to improve service quality.
• Adapt to various client needs and shift schedules, including daytime and overnight shifts.

Skills

Call center experience

Typing 25+ WPM

Empathy and communication

Flexible scheduling

Availability 7 days/week

Job description

Our client, a dynamic organization in the customer service and support industry, is seeking a dedicated Call Center Agent to join their team.

Job Title: Call Center Agent
Location: Winnipeg, MB
Pay Range: :$17.50 – $20/hr
Shift:Must be available all 7 days of the week (Sun - Sat).
Shifts vary by client and can range from daytime (8:00 AM – 8:00 PM) to overnight (11:00 PM – 7:30 AM).

What's the Job?

• Handle inbound customer calls with professionalism and courtesy
• Assist customers with inquiries, complaints, and support issues
• Maintain accurate and detailed records of customer interactions
• Collaborate with team members to improve service quality
• Adapt to various client needs and shift schedules, including daytime and overnight shifts

What's Needed?

• Minimum 6+ months of call center or customer service experience (1 year preferred)
• Typing skills of 25+ WPM required (30+ WPM preferred)
• Background in hospitality, financial, or call center environments is highly preferred
• Ability to work all 7 days of the week, with flexible scheduling
• Strong soft skills including empathy, coachability, and adaptability

What's in it for me?

• Competitive hourly wages ranging from $17.50 to $20.00 for English roles and $21 to $25.50 for French roles
• Opportunities to work in a supportive and inclusive environment
• Potential for future remote work positions
• Engage in meaningful work supporting diverse clients and industries
• Gain valuable experience in a fast-paced customer service setting