In-Store Keyholder & Guest Experience Lead

QE Home; Grande Prairie; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Extended health and dental benefits

Employee discount

EFAP – Employee & Family Assistance

Online training program

Free sheets after QE Home University

Referral bonus

Job summary

QE Home in Canada is seeking a Keyholder to support the Store Manager and drive exceptional shopping experiences. You will mentor team members, lead daily operations, and ensure smooth merchandising and guest service.

You will stay informed on product features and promotions, handling guest concerns with empathy while maintaining a clean, welcoming store environment. The role emphasizes teamwork, flexibility, and a professional appearance aligned with the QE Home brand.

Qualifications

• 2+ years of retail guest service experience, with demonstrated leadership or supervisory experience preferred.
• Demonstrated ability to handle keys, cash, and store security responsibilities.
• A genuine passion for people, home décor, and helping others find what they love.
• Take personal responsibility for staying current on QE Home’s extensive range of products, ensuring you can confidently share accurate information and recommendations with every guest.
• A clean, professional, and fashion forward appearance that reflects the brand and adheres to the store’s dress code standards.
• Strong communication and interpersonal skills.
• A positive attitude and eagerness to learn.
• Ability to multitask in a dynamic retail environment.

Responsibilities

• Assisting the Store Manager and Assistant Manager in leading the team and achieving store objectives.
• Acting as a role model for your team members, providing guidance, training, and support to help them succeed.
• Providing exceptional, personalized service to every guest who walks through the door.
• Maintaining merchandising and visual standards to ensure a clean, welcoming environment.
• Assisting with daily store operations, including opening and closing, restocking, and processing transactions.
• Staying up to date on product features, benefits, and promotions.
• Collaborating with team members to meet sales goals and create a supportive team atmosphere.
• Handling guest concerns and escalations with professionalism and empathy.

Skills

Leadership

Guest service

Cash handling

Store security

Availability

Job description

QE Home in Canada is seeking a Keyholder to support the Store Manager and drive exceptional shopping experiences. You will mentor team members, lead daily operations, and ensure smooth merchandising and guest service.

You will stay informed on product features and promotions, handling guest concerns with empathy while maintaining a clean, welcoming store environment. The role emphasizes teamwork, flexibility, and a professional appearance aligned with the QE Home brand.