In-Office Ops Specialist — Compliance & Member Experience

Hagerty; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive membership organization is seeking an Unlicensed Operations Specialist to process payment plans and support various underwriting tasks. The ideal candidate will have a strong attention to detail, exceptional communication skills, and a background in customer service. This role is important for ensuring compliance and delivering excellent service to members and partners alike. Join a company that values culture and inclusivity, where your contributions make a significant impact.

Benefits

Comprehensive benefits

Inclusive culture

Qualifications

• Thorough knowledge of procedures related to all tasks.
• Ability to maintain accuracy of at least 95%.
• Proven ability to make decisions for file processing.

Responsibilities

• Process and activate payment plans for members.
• Make outgoing phone calls for outstanding balances.
• Collaborate with Finance for compliance needs.

Skills

Attention to detail

Communication skills

Customer service abilities

Multitasking

Proficient in MS Office

Job description

A leading automotive membership organization is seeking an Unlicensed Operations Specialist to process payment plans and support various underwriting tasks. The ideal candidate will have a strong attention to detail, exceptional communication skills, and a background in customer service. This role is important for ensuring compliance and delivering excellent service to members and partners alike. Join a company that values culture and inclusivity, where your contributions make a significant impact.