Impactful Caseworker: Patient Access & Reimbursement

AmerisourceBergen; Canada; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is seeking a Reimbursement Support professional in Canada to assist with coverage-related requests and case coordination across patient services and customer operations. The role emphasizes timely documentation, issue resolution, and collaboration with stakeholders.

Ideal candidates have 2+ years in reimbursement or related healthcare support fields, with a background in documentation and process improvement.

Qualifications

• High School Diploma or equivalent experience required.
• 2+ years in reimbursement support, patient services, or related fields.
• Experience with claims and reimbursement processes preferred.

Responsibilities

• Assist reimbursement processes to enable timely, accurate handling of coverage-related requests.
• Coordinate benefits-related documentation and follow-up communications.
• Resolve routine reimbursement issues and documentation gaps to reduce delays.
• Maintain accurate case records and reimbursement documentation for reporting.
• Monitor reimbursement trends and escalation indicators for proactive resolution.
• Collaborate with internal and external stakeholders to clarify requirements.
• Contribute to process improvements and workflow updates.

Education

High School Diploma/GED or equivalent experience

Tools

CRM systems

Job description

Cencora is seeking a Reimbursement Support professional in Canada to assist with coverage-related requests and case coordination across patient services and customer operations. The role emphasizes timely documentation, issue resolution, and collaboration with stakeholders.

Ideal candidates have 2+ years in reimbursement or related healthcare support fields, with a background in documentation and process improvement.