Impactful Application Support Engineer — ML & Debugging

HCLTech; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Canada is seeking an Associate to join their Information Technology team. The role involves triaging support questions from engineers, debugging issues, improving documentation, and producing performance reports. Candidates should have 4-10 years of experience with strong debugging and communication skills. This full-time position offers a salary range of CA$60,000 to CA$80,000 depending on experience.

Qualifications

• 4-10 years of work experience.
• Familiarity with data analysis tools.
• Experience in debugging and technical documentation.

Responsibilities

• Respond to and triage support questions from engineers.
• Extract information from logs to debug and identify issues.
• Write tools and test cases to improve support.
• Work with technical writers to enhance documentation.
• Produce performance reports for leadership.
• Provide insights on product development.
• Manage engineers' support queries using data tools.
• Develop scripts for automation and feedback.

Skills

Debugging skills

Communication

Data analysis

Technical writing

Job description

A leading IT services company in Canada is seeking an Associate to join their Information Technology team. The role involves triaging support questions from engineers, debugging issues, improving documentation, and producing performance reports. Candidates should have 4-10 years of experience with strong debugging and communication skills. This full-time position offers a salary range of CA$60,000 to CA$80,000 depending on experience.