Application Support Engineer

HCLTech; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Canada is seeking an Associate to join their Information Technology team. The role involves triaging support questions from engineers, debugging issues, improving documentation, and producing performance reports. Candidates should have 4-10 years of experience with strong debugging and communication skills. This full-time position offers a salary range of CA$60,000 to CA$80,000 depending on experience.

Qualifications

• 4-10 years of work experience.
• Familiarity with data analysis tools.
• Experience in debugging and technical documentation.

Responsibilities

• Respond to and triage support questions from engineers.
• Extract information from logs to debug and identify issues.
• Write tools and test cases to improve support.
• Work with technical writers to enhance documentation.
• Produce performance reports for leadership.
• Provide insights on product development.
• Manage engineers' support queries using data tools.
• Develop scripts for automation and feedback.

Skills

Debugging skills

Communication

Data analysis

Technical writing

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

CA$60,000.00/yr - CA$80,000.00/yr

Compensation

CAD $60,000 to CAD 80,000 depending on experience.

Experience

Exp: 4-10 years of work experience

Responsibilities

• Respond to and triage support questions and support requests from engineers
• Extract relevant information from log files and other sources to debug, identify owners or root causes
• Write basic tools and test cases to improve the speed and quality of support
• Work with technical writers to improve documentation in areas covered by support
• Produce reports for leadership with data on performance of the program
• Provide insights and suggestions on product development and the product roadmap; contribute to product development.
• Manage and elevate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
• Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting