App Support Engineer — Incident Response & Observability
Global Relay
14 days+
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Benefits offered by this job
Job summary
A leading cloud archiving firm based in Vancouver seeks an Intermediate II Application Support Specialist. The role involves ensuring the stability of live systems, troubleshooting incidents, and collaborating with teams to enhance operational readiness. Candidates should have at least 4 years of relevant experience and be skilled in incident response and scripting. This position offers a salary range of $85,000 CAD to $100,000 CAD, along with comprehensive benefits including wellness programs and a subsidized meal plan.
Qualifications
- Hands-on experience with observability platforms and container technologies.
- Comfortable dealing with incidents under high-pressure scenarios.
- Experience using code versioning systems.
Responsibilities
- Keep up to date with company products and participate in post-incident reviews.
- Troubleshoot and handle incidents effectively.
- Ensure actionable runbooks are complete and accurate.
Skills
Incident response
Troubleshooting
Collaboration
Scripting
Containerization expertise
Linux proficiency
Problem-solving
Automation mindset
Education
Minimum 4 years in Application Support or SRE role
Tools
Grafana Labs
Docker
Kubernetes
Jenkins
Atlassian Suite
Job description
A leading cloud archiving firm based in Vancouver seeks an Intermediate II Application Support Specialist. The role involves ensuring the stability of live systems, troubleshooting incidents, and collaborating with teams to enhance operational readiness. Candidates should have at least 4 years of relevant experience and be skilled in incident response and scripting. This position offers a salary range of $85,000 CAD to $100,000 CAD, along with comprehensive benefits including wellness programs and a subsidized meal plan.
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