ICT Service Desk Lead - Drive Support Excellence

Bluewater District School Board; Chesley; On-site; CAD 70,000 - 90,000; Full time

Job summary

A regional school board located in Ontario is seeking an ICT Service Desk Supervisor. This position involves overseeing technology problem resolution and supervising Client Service Technicians. The role includes preparing budget proposals, developing service policies, and collaborating with other departments to enhance service desk operations. Candidates should have a Post-Secondary diploma in Information Technology and extensive supervisory experience. A commitment to fostering inclusive environments is essential. Competitive salary and working conditions are offered.

Qualifications

• Minimum three years of supervisory experience, preferably in a unionized environment.
• Minimum three years of Information Technology related service desk experience.
• Minimum two years of experience using service desk systems.

Responsibilities

• Oversee technology problem resolution through the ICT service desk.
• Supervise Client Service Technicians to provide effective ICT support.
• Prepare budget proposals and collaborate with other departments.

Skills

Leadership

Analytical skills

Interpersonal skills

Problem-solving

Communication

Education

Post-Secondary diploma in Information Technology

Job description

A regional school board located in Ontario is seeking an ICT Service Desk Supervisor. This position involves overseeing technology problem resolution and supervising Client Service Technicians. The role includes preparing budget proposals, developing service policies, and collaborating with other departments to enhance service desk operations. Candidates should have a Post-Secondary diploma in Information Technology and extensive supervisory experience. A commitment to fostering inclusive environments is essential. Competitive salary and working conditions are offered.