IT Service Delivery Lead - Innovation & Compliance

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading IT service company in Toronto, Canada is seeking a professional to oversee end-to-end IT service delivery, ensuring alignment with business objectives. The candidate will lead incident management, collaborate with stakeholders, and drive continuous improvement initiatives. Experience in service delivery management, team leadership, and vendor negotiation is essential. This position offers a salary range of CA$ 90,000 - CA$ 120,000 per year and aims to promote a diverse and inclusive workplace.

Responsibilities

• Oversee the end-to-end delivery of IT services and ensure SLAs are met.
• Lead the resolution of critical incidents to minimize disruption.
• Manage relationships with vendors to ensure high-quality service delivery.
• Identify opportunities for process improvements and drive automation initiatives.
• Ensure IT operations comply with regulatory requirements.

Skills

Service delivery management

Stakeholder communication

Incident management

Change management

Team leadership

Vendor management

Continuous improvement

Risk management

Job description

A leading IT service company in Toronto, Canada is seeking a professional to oversee end-to-end IT service delivery, ensuring alignment with business objectives. The candidate will lead incident management, collaborate with stakeholders, and drive continuous improvement initiatives. Experience in service delivery management, team leadership, and vendor negotiation is essential. This position offers a salary range of CA$ 90,000 - CA$ 120,000 per year and aims to promote a diverse and inclusive workplace.