C3 Operations Leader - 24/7 ITIL-Driven Service Desk

Cloud Carib Limited; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading cloud service provider located in Ontario, Canada is looking for a Senior Manager to oversee operations at the Command-and-Control Centre. The ideal candidate will have extensive experience in data center management and ITIL practices, ensuring compliance with service standards. This role requires leadership, technical writing skills, and a background in operations management. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• 5 to 10+ years of previous operations experience as a Senior Manager.
• Direct experience in a Data Centre, Cloud Computing, Managed Services, or ITIL practices.
• Must speak and write fluent English.

Responsibilities

• Lead the C3 Senior Manager in day-to-day operations of the Command-and-Control Centre.
• Generate compliance reports for Event Management and Incident Management.
• Ensure end-to-end compliance to Service Level Agreements (SLAs).

Skills

Operations management

Leadership

Technical writing

Budgeting

Multi-tasking

Education

Bachelor's degree in computer science

Job description

A leading cloud service provider located in Ontario, Canada is looking for a Senior Manager to oversee operations at the Command-and-Control Centre. The ideal candidate will have extensive experience in data center management and ITIL practices, ensuring compliance with service standards. This role requires leadership, technical writing skills, and a background in operations management. This position offers a competitive salary and opportunities for professional growth.