Hybrid IT Support Specialist – Service Desk

Siskinds LLP; London; Hybrid; CAD 52,000 - 59,000; Full time

Job summary

Siskinds LLP in London, Ontario is seeking an IT Support Specialist to join our Information Technology team on a full-time basis. The role provides ServiceDesk support to end users, both on-site and remotely, across all firm applications and hardware.

The ideal candidate has a two-year IT diploma, Windows and Office 365 expertise, and strong problem-solving and communication skills. We offer a hybrid schedule, competitive compensation, and opportunities for professional development.

Qualifications

• Two-year post-secondary diploma or equivalent in IT systems.
• Experience supporting Windows environments and Microsoft Office suite.
• Strong problem-solving and communication skills.

Responsibilities

• Provide ServiceDesk support for end users across the organization.
• Troubleshoot, repair, install and configure workstations, printers, servers, and peripherals.
• Document issues and contribute to knowledge base.
• Collaborate with vendors and internal teams to resolve defects.

Skills

Windows troubleshooting

Office 365

Active Directory

ITSM / ITIL

Network fundamentals

Deskside & remote support

Documentation

Education

Two-year diploma in Computer Systems Technology

Tools

Office 365

Active Directory

DNS/DHCP

Group Policy

Printer/ hardware support

Job description

Siskinds LLP in London, Ontario is seeking an IT Support Specialist to join our Information Technology team on a full-time basis. The role provides ServiceDesk support to end users, both on-site and remotely, across all firm applications and hardware.

The ideal candidate has a two-year IT diploma, Windows and Office 365 expertise, and strong problem-solving and communication skills. We offer a hybrid schedule, competitive compensation, and opportunities for professional development.