IT Service Operations Manager — Lead with Service Excellence

Options Consulting Solutions; Toronto; On-site; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Full benefits

Vacation

Pension

Bonus

Job summary

A leading consulting firm in Toronto seeks a Manager, IT Support & Service Operations to lead a team providing centralized technical support. Responsibilities include overseeing operations, mentoring team members, and ensuring service excellence. The ideal candidate has a minimum of 5 years of management experience in IT support and strong leadership skills. This role offers a competitive salary of CA$115,000 - CA$130,000 annually with benefits.

Qualifications

• Minimum 5 years of management experience in IT support or service operations.
• Proven leadership and interpersonal abilities.
• Strong technical proficiency in troubleshooting computer hardware and software.

Responsibilities

• Lead a team providing centralized technical support.
• Serve as primary escalation point for complex technical issues.
• Oversee daily operations and team management.

Skills

Management experience

Technical troubleshooting

Client service

Leadership

Interpersonal skills

Education

Post-secondary education in Information Technology

Tools

Microsoft 365

Job description

A leading consulting firm in Toronto seeks a Manager, IT Support & Service Operations to lead a team providing centralized technical support. Responsibilities include overseeing operations, mentoring team members, and ensuring service excellence. The ideal candidate has a minimum of 5 years of management experience in IT support and strong leadership skills. This role offers a competitive salary of CA$115,000 - CA$130,000 annually with benefits.