IT Support Specialist

Siskinds LLP; London; Hybrid; CAD 52,000 - 59,000; Full time

Job summary

Siskinds LLP in London, Ontario is seeking an IT Support Specialist to join our Information Technology team on a full-time basis. The role provides ServiceDesk support to end users, both on-site and remotely, across all firm applications and hardware.

The ideal candidate has a two-year IT diploma, Windows and Office 365 expertise, and strong problem-solving and communication skills. We offer a hybrid schedule, competitive compensation, and opportunities for professional development.

Qualifications

• Two-year post-secondary diploma or equivalent in IT systems.
• Experience supporting Windows environments and Microsoft Office suite.
• Strong problem-solving and communication skills.

Responsibilities

• Provide ServiceDesk support for end users across the organization.
• Troubleshoot, repair, install and configure workstations, printers, servers, and peripherals.
• Document issues and contribute to knowledge base.
• Collaborate with vendors and internal teams to resolve defects.

Skills

Windows troubleshooting

Office 365

Active Directory

ITSM / ITIL

Network fundamentals

Deskside & remote support

Documentation

Education

Two-year diploma in Computer Systems Technology

Tools

Office 365

Active Directory

DNS/DHCP

Group Policy

Printer/ hardware support

Job description

IT Support Specialist – Full-time

What are you looking for?

• Be part of a cohesive team that promotes collaboration and teamwork
• Option for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications
• Competitive compensation and benefits
• Professional development opportunities
• Strength of a big firm with the culture of a small firm
• Subsidized downtown parking
• Working within a state-of-the-art building

Who are we looking for?

We are currently seeking an IT Support Specialist for an existing vacancy within our Information Technology department. This position will require you to provide support to our Head office in London. The IT Support Specialist will provide ServiceDesk support to assist end users with technical-related issues across all lines of business applications and client hardware devices.

Qualifications:

• A minimum two-year, post-secondary diploma in Computer Systems Technology, certification or equivalent work experience in a law firm or comparable office environment.
• Knowledge or experience supporting and troubleshooting applications, software and hardware within a Microsoft Windows environment.
• A strong background and knowledge of the Microsoft Office Suite, including Office 365
• Knowledge of all Active Directory components (including DNS, DHCP, Group Policy Management), within a Windows Server infrastructure
• Basic skills for supporting an Ethernet/IP network that facilitates desktop and mobile computing and IP telephony
• Knowledge of audio-visual technology servicing modern meeting rooms
• Highly developed IT research and problem-solving skills
• Attention to detail, ability to handle a wide variety of duties in a professional manner
• Solid oral and written communication skills
• Individual should be highly motivated, organized and dependable with excellent time management and interpersonal skills
• Must be able to frequently lift and move up to 30 lbs
• Knowledge of ITSM and the ITIL framework is considered an asset

Responsibilities:

• Providing all aspects of ServiceDesk support services for all company end users both internal with deskside support and remote.
• Work with vendors and 3rd party support partners
• Troubleshooting, diagnosing, repairing, installing, configuring, and deploying workstations/laptops, printers, servers and other peripherals & network devices.
• Identification and resolution of network, hardware and software related failures and issues.
• Root cause analysis, managing technology issues and leading appropriate remedial actions.
• Document knowledge base articles
• Identify, document and isolate product defects across various applications used by Siskinds LLP.
• Provide QA assistance to confirm resolution to defect is properly implemented.
• Perform other duties as assigned.

Deadline for submission of resumes is October 23, 2026.

For candidates selected to move forward our first step is a 10–15 minute intro call to learn more about your experience and explore a mutual fit.

We are a truly cohesive team, and as such, being a team player as well as having a strong technical ability and positive attitude will make you a top runner, and ideally our chosen candidate.

Our comprehensive in-house training and ongoing support is of the highest level. We offer competitive compensation and benefits.

Expected Salary: $52,000 to $58,500. Compensation will be based on experience and qualifications. We welcome applications from candidates with a wide range of experience levels. If you bring additional skills or more extensive experience than outlined in the posting, we still encourage you to apply. Compensation will be adjusted to reflect the successful candidate’s qualifications and experience.