Hybrid IT Client Support Technician (Vancouver)

Clear Destination Inc.; Vancouver; Hybrid; CAD 58,000 - 70,000; Full time

Benefits offered by this job

Work-life harmony

Benefits package

Professional development

Career progression

Job summary

McElhanney is seeking a Client Support Technician to join our Vancouver, BC team in a hybrid role, with up to two work-from-home days after probation. You’ll balance teamwork with independent tasks, resolving IT issues for a multidisciplinary workforce.

You will document systems, prioritize Helpdesk requests, and support AV setups for meetings, contributing to continuous process improvements in a client-focused environment.

Qualifications

• Minimum two years of Information Technology experience.
• ITIL/ITSM knowledge including incident, problem, change management.
• Experience with Active Directory and endpoint management tools.
• Strong troubleshooting and customer-service mindset.

Responsibilities

• Provide excellent customer service to key stakeholders.
• Document computer systems, procedures, and policies.
• Manage Helpdesk requests within established timeframes.
• Install, test, configure workstations, mobile devices, and network devices.
• Diagnose and resolve software and hardware issues remotely or in person.
• Collaborate with internal teams on project work and AV setups.
• Escalate complex issues and participate in root-cause analysis.

Skills

IT support

Customer service

Hybrid work

ITIL/ITSM

Active Directory

SCCM/CM

Intune

PowerShell

Azure AD

Tools

Configuration Manager

Intune

Azure AD

PowerShell

SharePoint

Job description

McElhanney is seeking a Client Support Technician to join our Vancouver, BC team in a hybrid role, with up to two work-from-home days after probation. You’ll balance teamwork with independent tasks, resolving IT issues for a multidisciplinary workforce.

You will document systems, prioritize Helpdesk requests, and support AV setups for meetings, contributing to continuous process improvements in a client-focused environment.