Halifax Helpdesk Analyst - Client-Focused IT Support

McInnes Cooper; Halifax; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Defined-benefit pension plan

Firm-paid health and dental benefits

Health spending account

Personal (wellness) spending account

Vacation, personal, and sick days

Job summary

McInnes Cooper is seeking a client service‑focused Helpdesk Support Analyst to join our Technology and Information Services team in Halifax. The role focuses on understanding and supporting desktop platforms and related software for our people.

Responsibilities include troubleshooting, training, coordinating tests and upgrades, and documenting processes. The successful candidate will travel within the Atlantic Provinces quarterly and participate in on‑call rotations, supporting a collaborative,

Qualifications

• Post-secondary diploma or degree in business administration or computer science.
• Minimum of three (3) years of related IT experience including client-facing, research, and/or analyst roles.
• Experience with core software applications, Microsoft Office including Teams, and iManage Work is an asset.
• Working knowledge of Windows 10 or greater and Windows Server.
• Strong technology skills with hardware, networking, and software knowledge.
• Team player with integrity and independent judgement.
• Must be available for regular on-call rotation and occasional after-hours work; travel within the Atlantic Provinces quarterly.

Responsibilities

• Provide effective solutions to internal client requests by prioritizing, troubleshooting, researching, and documenting resolutions using the Service Desk system.
• Guide and mentor Tier1 helpdesk team members.
• Provide instruction and ad-hoc training to firm members for modified and new systems.
• Coordinate hardware and software tests and post-implementation support.
• Perform Root Cause Analysis and generate related reports.
• Coordinate upgrades through test and production deployment.
• Meet with system owners and end users to define requirements and resolve issues.
• Define and document service processes.

Skills

Client-facing IT experience

Team player

On-call availability

Independent judgement

Education

Post-secondary Diploma or Degree in business administration or computer science

Tools

Microsoft Office

Microsoft Teams

iManage Work

Job description

McInnes Cooper is seeking a client service‑focused Helpdesk Support Analyst to join our Technology and Information Services team in Halifax. The role focuses on understanding and supporting desktop platforms and related software for our people.

Responsibilities include troubleshooting, training, coordinating tests and upgrades, and documenting processes. The successful candidate will travel within the Atlantic Provinces quarterly and participate in on‑call rotations, supporting a collaborative,