Senior Banking Tech Support Specialist (Hybrid)

AspiringIT; Southwestern Ontario; Hybrid; CAD 41,328 - 48,216; Full time

Job summary

A technology solutions provider in Southwestern Ontario is seeking a Senior Technical Support Specialist to join their Digital Solutions team. The ideal candidate will provide exceptional support for the Financial Hub platform, handling onboarding, certification, and complex issue resolution. Required qualifications include a Bachelor's degree in Computer Science and at least 5 years of IT support experience, preferably in financial technology. The role involves hybrid working, delivering technical support and ensuring operational excellence.

Qualifications

• Minimum 5 years in IT support, ideally within financial services technology.
• In-depth understanding of AP/AR processes and reconciliation.
• Experience with domestic/international payment processing.

Responsibilities

• Act as the single point of contact for all platform service requests.
• Deliver 2nd/3rd level technical support, including troubleshooting.
• Conduct root cause analysis for recurring issues.

Skills

Problem-solving

Communication skills

Understanding of payment workflows

Technical support experience

Education

Bachelor's degree in Computer Science or equivalent

Tools

TMS

ERP systems

SWIFT iso15022/20022

Job description

A technology solutions provider in Southwestern Ontario is seeking a Senior Technical Support Specialist to join their Digital Solutions team. The ideal candidate will provide exceptional support for the Financial Hub platform, handling onboarding, certification, and complex issue resolution. Required qualifications include a Bachelor's degree in Computer Science and at least 5 years of IT support experience, preferably in financial technology. The role involves hybrid working, delivering technical support and ensuring operational excellence.