Senior Technician, Managed Services - Hybrid Work & Growth

IT Solutions; Markham; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Group Benefits Program

Paid Holidays and Vacation

Company-paid training

Flexible/hybrid work arrangements

Job summary

A Managed Service Provider is seeking a Senior Technician, Managed Services, to provide technical support for multiple clients and resolve escalated issues. The ideal candidate will thrive in challenging environments, ensure excellent customer service, and lead junior technicians. With a Bachelor's degree and 3 years of experience in helpdesk roles or as a Network Administrator, candidates should also have expertise in troubleshooting Windows environments and familiarity with various IT tools. Join a team focused on client success and innovation.

Qualifications

• 3 years in a helpdesk role triaging reported issues.
• 2+ years as a Network Administrator managing network and security technologies.
• Experience with Windows desktop and server versions.

Responsibilities

• Monitor and troubleshoot incidents and perform escalation.
• Solve escalated tickets providing timely customer service.
• Lead and mentor junior technicians.

Skills

Strong oral and written communication skills

Effective time management

Detail-oriented

Passion for solving problems

Knowledge of remote management tools

Education

Bachelor's Degree or equivalent experience

Tools

ConnectWise Manage

Cisco AnyConnect

Microsoft Exchange

Job description

A Managed Service Provider is seeking a Senior Technician, Managed Services, to provide technical support for multiple clients and resolve escalated issues. The ideal candidate will thrive in challenging environments, ensure excellent customer service, and lead junior technicians. With a Bachelor's degree and 3 years of experience in helpdesk roles or as a Network Administrator, candidates should also have expertise in troubleshooting Windows environments and familiarity with various IT tools. Join a team focused on client success and innovation.