Hybrid Contract Administration Lead, Individual Insurance

iA Financial Group; Quebec; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and P

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking a Manager, Contract Administration, Individual Insurance to lead a pan-Canadian team responsible for processing insurance applications from receipt through underwriting when required. You will drive operational excellence, coach staff, and ensure compliance with service standards.

The role emphasizes leadership, talent management, and collaboration with clients and partners to resolve complex cases and advance administrative practices in a hybrid Canadian

Qualifications

• Bachelor's degree in a related field as listed.
• Experience leading, supervising, or mobilizing teams.
• Strong planning, organizational, and priority management skills.
• Analytical and sound judgment abilities.
• Customer and partner experience focus.

Responsibilities

• Lead, coach, and develop a pan-Canadian team for processing individual insurance applications.
• Oversee talent acquisition, onboarding, and performance management for your team.
• Supervise administrative processes from application receipt to underwriting when required.
• Ensure efficiency, quality, and compliance of processes.
• Assess business risks and approve high financial-risk requests up to $500,000.
• Collaborate with clients and stakeholders to resolve complex cases and improve practices.

Skills

Leadership

People management

Analytical skills

Communication

Project management

Education

Bachelor's degree in actuarial science, accounting, business administration, finance, law, or related field

Job description

iA Financial Group is seeking a Manager, Contract Administration, Individual Insurance to lead a pan-Canadian team responsible for processing insurance applications from receipt through underwriting when required. You will drive operational excellence, coach staff, and ensure compliance with service standards.

The role emphasizes leadership, talent management, and collaboration with clients and partners to resolve complex cases and advance administrative practices in a hybrid Canadian