Administrative Analyst 2 (12 Month Contract)

iA Financial Group; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Job summary

iA Financial Group in Vancouver is seeking an Administrative Analyst, Level 2 to support the Client Service Administration team. You will coordinate and administer insurance applications, billing activities, and ongoing policy administration, working with Underwriting, plan administrators, and external service providers.

The role emphasizes analytical thinking, attention to detail, and collaboration across departments.

Qualifications

• Experience in administrative, insurance, financial services or service-driven environment.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and meet service levels.
• Proficiency with business systems and technology used for administering applications, policies, billing, and client requests.
• Strong analytical and problem-solving skills to identify discrepancies and determine next steps.
• Clear written and verbal communication with colleagues, clients and external providers.
• Ability to work independently and in a collaborative team setting.
• Adaptability to changing workloads and business needs.
• Availability to work in the office five days per week; hybrid transition possible.
• French proficiency is an asset.

Responsibilities

• Process and administer insurance applications in line with guidelines and SLAs.
• Analyze submitted applications and coordinate with Underwriting for medical and paramedical requirements; manage correspondence with applicants and third-party administrators.
• Execute and distribute billing runs; verify accuracy by cross-referencing against processes and known issues.
• Support Customer Service with administrative processes and requests; communicate with plan administrators and plan members as required.
• Coordinate correspondence with external vendors and service providers (MIB, Dynacare, health professionals).
• Apply critical and analytical thinking during monthly billing cycles, policy renewals, onboarding or termination events.
• Provide coverage for Administrative Analyst, Level 1 responsibilities when required.
• Share knowledge and train colleagues based on experience and expertise.
• Identify opportunities to improve team and departmental processes.

Skills

Organizational skills

Analytical thinking

Communication

Problem solving

Multitasking

Teamwork / collaboration

Adaptability

Office presence

French (asset)

Tools

Business systems

Job description

Build the future with us Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administrative Analyst, Level 2, you will play an important role in supporting the Client Service Administration team by coordinating and administering insurance applications, billing activities, and ongoing policy administration. You will work closely with colleagues, Underwriting, plan administrators, plan members, and external service providers to ensure requests are processed accurately, efficiently, and in accordance with established guidelines. This position is a great opportunity to showcase your administrative expertise, analytical thinking, and attention to detail within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and continuous improvement This role will require that the person be based in Vancouver as they will be expected to be in the office 5 days a week.

What you’ll accomplish with us

As an Administrative Analyst, Level 2, you’ll be at the core of our mission.

• Process and administer insurance applications in accordance with established guidelines and service-level agreements.
• Analyze submitted applications and coordinate with Underwriting regarding medical and paramedical requirements, including managing correspondence with applicants and third-party administrators, as applicable.
• Execute and distribute individual and divisional billing runs, and review results for accuracy by cross-referencing information against established processes, known issues, and upcoming changes.
• Support the Customer Service team with administrative processes and requests, and communicate with plan administrators and plan members as required.
• Coordinate operational correspondence with external vendors and service providers, including the Medical Information Bureau (MIB), Dynacare, and health care professionals.
• Apply critical and analytical thinking during key operational periods and events, including monthly billing cycles, policy renewals, high-profile client onboarding or termination, and organizational or policy structure changes.
• Provide support and coverage for Administrative Analyst, Level1 responsibilities, when required.
• Share knowledge and provide training to colleagues based on your experience and subject‑matter expertise.
• Identify and propose opportunities to improve team and departmental processes.

We’re looking for someone who:

• Demonstrates strong organizational skills and attention to detail, with the ability to manage multiple priorities while maintaining accuracy and meeting established service levels.
• Applies critical and analytical thinking when reviewing applications, billing activities, and administrative requests.
• Has experience in an administrative, insurance, financial services, or other service‑driven environment.
• Demonstrates knowledge of administrative processes and the ability to apply established procedures and guidelines accurately and consistently.
• Possesses strong analytical and problem‑solving skills, including the ability to review information, identify discrepancies, and determine appropriate next steps.
• Communicates clearly and professionally, both verbally and in writing, with colleagues, internal partners, clients, plan members, and external service providers.
• Works effectively both independently and collaboratively, supporting colleagues and contributing to shared priorities and goals.
• Demonstrates adaptability and can effectively pivot as workloads, priorities, and operational requirements evolve.
• Takes initiative in developing their knowledge of products, processes, systems, and administrative workflows.
• Is comfortable working with the business systems and technology used to administer applications, policies, billing activities, and client requests.
• Can organize and prioritize a varied workload, meet deadlines, and maintain accuracy during periods of increased operational activity.
• Contributes to a collaborative learning environment by sharing knowledge, supporting colleagues, and identifying process‑improvement opportunities.
• Is available to work in the office five days per week, with the potential to transition to a hybrid work arrangement in the future based on business needs and readiness for the role.
• Has proficiency in French, which would be considered an asset.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence.

AI in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth.

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

A collaborative workplace where knowledge sharing, professional development, and continuous improvement are encouraged.

The potential to transition to a hybrid work arrangement in the future, based on business needs and readiness for the role.

The typical hiring range for this position is between $50,000 and $55,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.

Location(s): Vancouver / 988 Broadway West. Company: iA Financial Group

Company Overview iA Financial Group*

* iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for our insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.