Manager, Contract Administration, Individual Insurance

Industrial Alliance Insurance and Financial Services Inc; Magog; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible group insurance

Competitive retirement plan

Employee share purchase plan

Vacation program, wellness days, and个人

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

Industrial Alliance Insurance and Financial Services Inc is seeking a Manager, Contract Administration, Individual Insurance. Lead a pan-Canadian team delivering efficient contract administration from application to underwriting, while driving continuous improvement in processes and customer experience.

The role requires strong leadership, planning, and bilingual communication skills in English and French, with a track record of managing regulatory and quality standards within individual

Qualifications

• Bachelor's degree in actuarial science, accounting, business administration, finance, law, or related field.
• Minimum of five years of relevant experience.
• Experience leading, supervising, or mobilizing teams.
• Strong planning, organizational, and priority management skills.
• Inspires high performance and fosters collaboration.
• Strong analytical and synthesis skills with sound judgment.
• Customer and partner experience focus in daily actions.
• Knowledge of individual insurance products and systems is a plus.
• Advanced English and French proficiency for daily client interactions.

Responsibilities

• Lead, coach, and develop a pan-Canadian team focused on collaboration and customer experience.
• Oversee talent acquisition, onboarding, and performance management for the team.
• Supervise administrative processes from application receipt to underwriting when required.
• Own processes, ensure efficiency, quality, and compliance.
• Assess and manage business risks, approving high financial-risk requests up to $500,000.
• Ensure adherence to service standards and organizational policies.
• Facilitate daily management activities and drive continuous improvement.
• Collaborate with clients and partners to resolve complex cases and improve practices.

Skills

Leadership

Planning

Customer focus

Analytical skills

Decision making

Communication

Bilingual EN/FR

Education

Bachelor's degree in actuarial science

Bachelor's degree in accounting

Bachelor's degree in business administration

Bachelor's degree in finance

Bachelor's degree in law

Job description

Build the future with us

Are you driven by operational excellence and customer service and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future?

As a Manager, Contract Administration, Individual Insurance, you will play a key role in delivering an outstanding experience to our clients and business partners while ensuring the efficiency and continuous evolution of administrative operations. Reporting to the Director, Contract Administration, you will lead and mobilize a pan-Canadian team responsible for processing individual insurance applications, from receipt through to underwriting when required.

This position offers an exciting opportunity to showcase your leadership, operational management, and continuous improvement expertise. You will contribute directly to achieving organizational objectives while helping shape the future of our administrative practices in a collaborative and dynamic environment.

What you'll accomplish with us

As a Manager, Contract Administration, Individual Insurance, you'll be at the core of our mission. Here are the main responsibilities:

• Lead, coach, and develop a pan-Canadian team in a performance-driven environment focused on collaboration and customer experience.
• Oversee talent acquisition, onboarding, employee development, and performance management activities for your team.
• Supervise administrative processes related to individual insurance contracts, from application receipt through to underwriting when required.
• Take ownership of the processes under your responsibility and ensure their efficiency, quality, and compliance.
• Assess and manage business risks associated with transactions and approve high financial-risk requests of up to $500,000.
• Ensure adherence to service standards, quality expectations, and established organizational policies and procedures.
• Facilitate daily management activities and empower team members to identify solutions and drive continuous improvement.
• Contribute to the evolution of business processes and support the achievement of the sector’s strategic objectives.
• Collaborate with clients, business partners, and internal stakeholders to resolve complex cases, manage exceptional situations, and recommend improvements to existing practices.

What could accelerate your success in this role

We're looking for someone who:

• Holds a bachelor's degree in actuarial science, accounting, business administration, finance, law, or a related field.
• Has a minimum of five years of relevant experience.
• Stands out for their experience leading, supervising, or mobilizing teams.
• Demonstrates strong planning, organizational, and priority management skills.
• Is recognized for their ability to inspire high performance and foster a collaborative and engaging work environment.
• Possesses strong analytical and synthesis skills, along with sound judgment and decision-making abilities.
• Places customer and partner experience at the center of their actions and promotes a solution-oriented approach.
• Has experience in customer service or activity coordination, which would be considered an asset.
• Has knowledge of individual insurance products and systems, which would be considered an asset.
• Possesses an advanced level of English and French proficiency, as the role requires communicating with English-speaking and French-speaking clients and business partners regarding the processing and follow-up of their files on a daily basis.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!