Senior Administration & Process Optimization Lead - Hybrid

iA Financial Group; Vancouver; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work model

Stock purchase plan

Vacation and wellness days

Telemedicine

Employee and family assistance program

Job summary

iA Financial Group is seeking a Senior Administration & Process Optimization Specialist in Vancouver to enhance Client Service Administration operations. You will drive process improvements, design dashboards, and provide hands-on support during peak periods while coaching teammates to elevate performance.

The role emphasizes Lean methodologies, data analytics, automation, and AI-powered solutions to boost efficiency and client outcomes in a hybrid work environment.

Qualifications

• Demonstrates strong analytical and problem-solving abilities.
• Excellent communication across organizational levels.
• Ability to collaborate with internal and external stakeholders.
• Strong(?) adaptability to changing priorities and business needs.
• Experience with Lean or continuous improvement methodologies.
• Interest in data, automation, and AI applications to business outcomes.

Responsibilities

• Identify, recommend, and implement opportunities to streamline workflows and improve efficiency.
• Design, maintain, and optimize reports and dashboards for operational and client needs.
• Provide hands-on operational support during workload spikes or shifting priorities.
• Coach and mentor colleagues to share knowledge and drive continuous learning.
• Design and implement business solutions supporting planning, performance, and decision-making.

Skills

Analytical skills

Problem-solving

Communication skills

Adaptability

Continuous improvement

Data-driven

Automation/AI interest

Education

Bachelor's degree in Business Administration, Data Science, Statistics, Information Systems, or related

Tools

Power BI

Power Automate

Job description

iA Financial Group is seeking a Senior Administration & Process Optimization Specialist in Vancouver to enhance Client Service Administration operations. You will drive process improvements, design dashboards, and provide hands-on support during peak periods while coaching teammates to elevate performance.

The role emphasizes Lean methodologies, data analytics, automation, and AI-powered solutions to boost efficiency and client outcomes in a hybrid work environment.