Housing Assistant (Full Time) (Permanent) - REN15235

Renfrewshire Council; Eastern Ontario; On-site; CAD 42,000 - 54,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant (Full Time, Permanent) to support local housing services by interviewing and advising customers on housing prospects and tenancy matters. The role involves handling rent arrears, income maximisation, and providing clear, courteous customer support across in-person, telephone, and video interactions.

The successful candidate will have numeracy skills, Microsoft Office experience, and a general knowledge of housing services.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Numeracy skills and proficiency with Microsoft Office are required.
• General knowledge of housing services is essential and effective customer service and communication skills are needed.

Responsibilities

• Interview and advise customers on housing prospects/needs.
• Advise customers on tenancy matters in person, by telephone or video link.
• Maximise income for the Council including managing rent arrears and advising tenants on income maximisation.
• Organise own workload and work flexibly at other locations.

Skills

Customer service

Numeracy

Communication

Public interaction

Conflict resolution

Education

National Certificate in Housing

Tools

Microsoft Office

Job description

Housing Assistant (Full Time) (Permanent) - REN15235

The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.

You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.