Complex needs support worker

BCHA; Unity; Presencial; CAD 40 000 - 41 000; Tempo integral

Resumo da oferta

BCHA is seeking a compassionate Housing Support Worker at The Unity Hub to provide person-centred services for individuals facing housing insecurity and complex life challenges. The role focuses on empowering clients and supporting move-on into longer-term housing.

You will work with customers to identify sustainable housing options, liaise with private landlords and partner agencies, and promote independence and stability while safeguarding wellbeing.

Qualificações

• Provide person-centred support to individuals experiencing housing insecurity and complex life challenges.
• Help move-on options and navigate the private rented sector.
• Build relationships with landlords, housing providers and partner agencies to secure housing opportunities.

Responsabilidades

• Provide targeted, practical support to customers in temporary accommodation to identify sustainable longer-term housing options.
• Identify and overcome barriers to accessing accommodation, including navigating the private rented sector.
• Coordinate move-on arrangements with landlords and housing providers for positive transitions into longer-term housing.
• Support customers to prepare for independent living, understand tenancy responsibilities and sustain accommodation.
• Regularly review and update support plans, monitor progress and celebrate achievements.
• Advocate for customers' needs and rights, helping them access services and resources.

Descrição da oferta de emprego

Location: On site / BCHA, The Unity Hub, First Floor, 5-11 Millbay Road, PL1
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Social Care / Social Worker
Annual Salary range:from € 25,029.00 to € 25,861.00

We are looking for a compassionate, proactive and motivated Housing Support Worker to provide person-centred support to individuals experiencing housing insecurity and complex life challenges.

A key focus of this role is supporting people living in temporary accommodation to identify and secure positive, sustainable move-on options. You will work alongside customers to overcome barriers to accessing longer-term housing, develop relationships with private rented sector landlords, and identify suitable accommodation opportunities that promote independence, choice and stability.

Working in line with the values and behaviours of the organisation and The Plymouth Alliance (TPA), you will empower individuals to build on their strengths, achieve their goals and make positive, lasting changes to their lives.

Housing Support and Move-On

• Provide targeted, practical support to customers living in temporary accommodation, helping them identify and secure suitable, sustainable longer-term housing options.
• Work proactively with customers to identify and overcome barriers to accessing accommodation, including supporting them to navigate the private rented sector.
• Develop and maintain positive working relationships with private rented sector landlords, housing providers and partner agencies to identify suitable housing opportunities and facilitate successful move-on.
• Support customers to prepare for independent living, understand their tenancy responsibilities and develop the skills needed to sustain their accommodation.
• Coordinate move-on arrangements with relevant landlords, housing providers and support services to ensure positive and sustainable transitions into longer-term housing.

Person-Centred Support and Empowerment

• Build positive, trusting relationships with customers through regular contact, including visits to their homes and appropriate community settings.
• Identify individuals' aspirations, strengths and support needs through assessments and work collaboratively with them to develop strengths-based, person-centred support plans.
• Regularly review, update and record support plans, monitoring progress and celebrating achievements.
• Provide flexible, empowering support that promotes choice, control, independence and the ability to manage everyday life.
• Encourage customers to develop confidence, resilience and practical life skills to support their long-term wellbeing and housing stability.
• Promote peer involvement and encourage customers to make positive contributions to their communities, while supporting their rights and responsibilities as citizens.

Advice, Advocacy and Partnership Working

• Provide advice, guidance and structured practical support across a range of areas, including housing, health, safety, substance misuse, mental health, offending, wellbeing and welfare benefits.
• With the individual's consent, liaise with relevant agencies and professionals to facilitate access to services, benefits and community resources.
• Accompany and support customers, where appropriate, to appointments with other services, including healthcare professionals, counsellors and courts.
• Work collaboratively with partner agencies to ensure customers receive coordinated, appropriate and effective support.
• Advocate for customers' needs and rights, helping them access opportunities and overcome barriers to achieving their goals.

Professional Practice and Service Development

• Act as a positive role model, representing the organisation and The Plymouth Alliance professionally and in accordance with their values and behaviours.
• Maintain accurate and up-to-date records of support provided, customer progress and agreed outcomes.
• Contribute to regular service reports, monitoring, evaluation and continuous improvement activities.
• Work in a flexible, respectful and professional manner, maintaining appropriate boundaries and promoting the safety, dignity and wellbeing of all customers.

Safeguarding

BCHA is committed to safeguarding and promoting the welfare of children and adults. We follow safer recruitment procedures and expect all employees to share this commitment.