Housing Assistant (Temporary) (Full Time) - REN15233

Renfrewshire Council; Eastern Ontario; On-site; CAD 43,000 - 49,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant (Temporary, Full Time) to help deliver local housing services. You will interview and advise customers on housing prospects and tenancy matters, in person or by phone or video link, and work to maximise income including rent arrears management.

You must have experience dealing with the public, numeracy skills, and proficiency with Microsoft Office. Strong customer service and communication, initiative, organisation, and flexibility to work at

Qualifications

• Experience dealing with the public in person and on the telephone.
• Numeracy skills and ability to work with figures.
• Proficiency with Microsoft Office packages and general housing knowledge.

Responsibilities

• Deliver local housing services and advise customers on housing prospects/needs.
• Interview and advise customers on tenancy matters in person, by phone or video link.
• Assist in maximising income for the Council, including rent arrears management.

Skills

Public customer service

Numeracy

Microsoft Office

Communication skills

Education

National Certificate in Housing

Tools

Microsoft Office

Job description

Housing Assistant (Temporary) (Full Time) - REN15233

The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.

You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have eff

ective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions and you must be capable of organising your own workload

and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

Please note that this post is temporary, subject to business needs and funding for 5 Months or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit