Call Handler

Daniel Owen Ltd; Southwestern Ontario; On-site; CAD 36,000 - 51,000; Full time

Job summary

Daniel Owen Ltd is seeking a Call Handler to support residents in a busy Social Housing team in London. You will manage a high volume of inbound calls, provide friendly, professional assistance, and log details accurately.

The role begins as a temporary position with a view to permanent, and requires strong customer service and communication skills, experience in call centres or housing settings, a professional telephone manner, and meticulous data-entry and records management.

Qualifications

• Experience in a call centre or housing environment
• Excellent verbal and written communication
• Professional and friendly telephone manner
• Attention to detail with data entry accuracy
• Ability to stay calm with challenging customers

Responsibilities

• Handle a high volume of inbound calls from residents and customers
• Respond to queries in a professional and helpful manner
• Log calls and update customer records accurately
• Take details of repairs, maintenance issues and service requests
• Liaise with internal teams and contractors to resolve enquiries
• Provide regular updates to residents where required
• Escalate urgent or complex issues appropriately
• Maintain accurate records on internal systems
• Deliver a high level of customer service at all times

Skills

Customer service

Call handling

Communication

Data entry

Telephone manner

IT skills

Tools

CRM software

Internal systems

Job description

Call Handler - Social Housing

Location: West or North London
Salary: £17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based

About the Role

We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.

This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.

The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.

Key Responsibilities

• Handling a high volume of inbound calls from residents and customers
• Responding to queries in a professional and helpful manner
• Logging calls and updating customer records accurately
• Taking details of repairs, maintenance issues and service requests
• Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently
• Providing regular updates to residents where required
• Escalating urgent or complex issues appropriately
• Maintaining accurate records on internal systems
• Delivering a high level of customer service at all times

About You

The successful candidate will ideally have:

• Previous experience in a call centre, customer service, contact centre or housing environment
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong attention to detail and accurate data entry skills
• The ability to remain calm and professional when dealing with challenging customers
• Good IT and administration skills
• The ability to work effectively in a busy, target-driven environment
• Previous Social Housing, Repairs or Property Services experience would be advantageous