Housing Services Advisor – Full-Time Tenancy & Income

Renfrewshire Council; Eastern Ontario; On-site; CAD 42,000 - 54,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant (Full Time, Permanent) to support local housing services by interviewing and advising customers on housing prospects and tenancy matters. The role involves handling rent arrears, income maximisation, and providing clear, courteous customer support across in-person, telephone, and video interactions.

The successful candidate will have numeracy skills, Microsoft Office experience, and a general knowledge of housing services.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Numeracy skills and proficiency with Microsoft Office are required.
• General knowledge of housing services is essential and effective customer service and communication skills are needed.

Responsibilities

• Interview and advise customers on housing prospects/needs.
• Advise customers on tenancy matters in person, by telephone or video link.
• Maximise income for the Council including managing rent arrears and advising tenants on income maximisation.
• Organise own workload and work flexibly at other locations.

Skills

Customer service

Numeracy

Communication

Public interaction

Conflict resolution

Education

National Certificate in Housing

Tools

Microsoft Office

Job description

Renfrewshire Council is seeking a Housing Assistant (Full Time, Permanent) to support local housing services by interviewing and advising customers on housing prospects and tenancy matters. The role involves handling rent arrears, income maximisation, and providing clear, courteous customer support across in-person, telephone, and video interactions.

The successful candidate will have numeracy skills, Microsoft Office experience, and a general knowledge of housing services.