Housing Change & Improvement Lead

Zohorecruit; Lambeth; On-site; CAD 122,000 - 169,000; Full time

Job summary

Civic Recruitment Limited is seeking a programme leader to manage a portfolio of housing transformation, redesign and service improvement programmes across Housing Operations. The role ensures projects are delivered on time, within budget and to required quality standards.

The postholder will provide dedicated programme leadership and change management expertise to support the Housing Directorate’s large-scale service redesign, coordinating stakeholders and governance throughout the project

Responsibilities

• Lead the delivery of a portfolio of housing transformation, redesign and service improvement projects.
• Develop and maintain comprehensive programme plans, project plans and implementation schedules.
• Coordinate the Housing Redesign Programme and ensure delivery against key milestones and objectives.
• Map, monitor and manage programme dependencies, interdependencies and critical paths.
• Produce business cases, cases for change and supporting documentation to underpin service transformation proposals.
• Support the review and redesign of housing structures, operating models and service delivery arrangements.
• Identify opportunities to improve service delivery, operational effectiveness and customer outcomes.
• Establish and maintain effective project governance arrangements and reporting structures.
• Track programme risks, issues, actions and decisions, ensuring appropriate mitigation measures are implemented.

Job description

Lambeth, United Kingdom | Posted on 25/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

1 Year Contract With A Local Authority

Job Purpose

To lead the delivery of a portfolio of strategic housing transformation, redesign and service improvement programmes across Housing Operations, ensuring projects are delivered on time, within budget and to the required quality standards.

The postholder will provide dedicated programme leadership and change management expertise to support the Housing Directorate’s large-scale service redesign programme, coordinating stakeholders, managing governance arrangements, monitoring risks and dependencies, and ensuring the successful implementation of organisational change.

Working closely with Housing Leadership, HR and corporate services, the role will support the development of business cases, operating models, improvement plans and change documentation to deliver sustainable and effective service transformation.

Key Responsibilities

• Lead the delivery of a portfolio of housing transformation, redesign and service improvement projects.
• Develop and maintain comprehensive programme plans, project plans and implementation schedules.
• Coordinate the Housing Redesign Programme and ensure delivery against key milestones and objectives.
• Map, monitor and manage programme dependencies, interdependencies and critical paths.
• Produce business cases, cases for change and supporting documentation to underpin service transformation proposals.
• Support the review and redesign of housing structures, operating models and service delivery arrangements.
• Identify opportunities to improve service delivery, operational effectiveness and customer outcomes.
• Establish and maintain effective project governance arrangements and reporting structures.
• Track programme risks, issues, actions and decisions, ensuring appropriate mitigation measures are implemented....