Property Services Coordinator

Housing Diversity Network

Peterborough

Hybrid

CAD 49,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Holiday allowance

Health benefits

Car leasing option

Pension & life cover

Job summary

Accent Housing is seeking a Property Services Coordinator to manage data-driven processes and coordinate repairs with contractors. The role focuses on accuracy, timely updates, and collaborative problem solving to support healthier homes and positive customer experiences.

The position is a 12-month fixed-term contract, 35 hours per week, Monday to Friday, with hybrid working from Peterborough. Salary is around the posted spot rate, with progression possible based on performance.

Qualifications

Have good working knowledge of Excel and enjoy working with data.
Are organised, curious, and comfortable managing tasks from beginning to end.
Take initiative and are confident owning your work.
A commitment to accuracy and accountability.
The ability to prioritise in a busy environment while supporting others.
Communicate clearly and respectfully with customers and colleagues.
Enjoy problem-solving and continuous improvement.
Care about delivering a fair, consistent and positive service for everyone.

Responsibilities

Maintain and develop trackers, ensuring information is accurate, clear, and up to date.
Oversee cases from start to finish, helping the team stay on top of priorities and deadlines.
Work confidently with Excel, using data to produce meaningful reports and highlight trends.
Collaborate closely with Building Services Managers and colleagues across the organisation.
Liaise with contractors to coordinate, schedule and obtain updates on repairs, ensuring work is completed in line with target dates.
Provide supportive customer contact, including follow‑up calls and updates.
Help improve the way we work, identifying opportunities to strengthen processes and communication.
Contribute to service improvements that support healthier homes and positive customer experiences.

Skills

Data analysis

Attention to detail

Task management

Tools

Excel

Job description

Property Services Coordinator

A place to make things happen

12 month fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

Help Us Provide Safe, Healthy Homes for Everyone

We’re looking for someone who enjoys working with data, managing processes end‑to‑end, and contributing to services that make a real difference. If you’re confident with Excel, naturally organised, and motivated by helping others – we’d love to hear from you.

Our focus on damp and mould has increased significantly following Awaab’s Law, and we’re committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen.

As our Property Services Coordinator, you will:

Maintain and develop trackers, ensuring information is accurate, clear, and up to date
Oversee cases from start to finish, helping the team stay on top of priorities and deadlines
Work confidently with Excel, using data to produce meaningful reports and highlight trends
Collaborate closely with Building Services Managers and colleagues across the organisation
Liaise with contractors to coordinate, schedule and obtain updates on repairs, ensuring working is completed inline with target dates
Provide supportive customer contact, including follow‑up calls and updates
Help improve the way we work, identifying opportunities to strengthen processes and communication
Contribute to service improvements that support healthier homes and positive customer experiences

Salary

The spot salary for this post is £28,959 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

Have good working knowledge of Excel and enjoy working with data
Are organised, curious, and comfortable managing tasks from beginning to end
Take initiative and are confident owning your work
A commitment to accuracy and accountability
The ability to prioritise in a busy environment while supporting others
Communicate clearly and respectfully with customers and colleagues
Enjoy problem‑solving and continuous improvement
Care about delivering a fair, consistent and positive service for everyone

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 9th & 10th November via Teams.

Stage 2: A Place to Show Your Strengths

A behavioural and scenario-based interview focused on how you apply your knowledge to real‑life situations, as well as a computer based excel assessment. You'll be asked to complete a Customer Service Questionnaire in advance.

Planned date: WC 16th November at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

If you have any queries about the role, please email: PeopleServices@accentgroup.org

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Job Summary