Housekeeping Manager

GDI Integrated Facility Services; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in facility maintenance services is seeking a Housekeeping Manager for their Ottawa location. This role entails operational accountability, team management, and ensuring client satisfaction. The ideal candidate will possess substantial management experience in the janitorial or hospitality field, along with strong customer service and organizational skills.

Qualifications

• Minimum 2 years management experience in janitorial industry required.
• Experience in Hospitality setting highly preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage and train housekeeping staff.
• Respond to client concerns and ensure service satisfaction.
• Conduct routine room inspections.

Skills

Customer Service

Attention to Detail

Organizational Skills

Multi-tasking

Tools

MS Office

Job description

Join to apply for the Housekeeping Manager role at GDI Integrated Facility Services

21 hours ago Be among the first 25 applicants

Join to apply for the Housekeeping Manager role at GDI Integrated Facility Services

Get AI-powered advice on this job and more exclusive features.

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Housekeeping Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Shift Available

Variable (Day shift- varies across 7 day week)

Essential Duties

• Manage and train the work of the Housekeeping staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all client concerns or complaints; take full responsibility to ensure the client receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a Housekeeper while new employees shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Perform routine room inspections.
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.
  
  

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Experience managing housekeeping in a Hospitality setting highly preferred.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required
  
  

GDI, Inc. is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

Referrals increase your chances of interviewing at GDI Integrated Facility Services by 2x

Sign in to set job alerts for “Housekeeping Manager” roles.

GARAGE - Store Manager - Bayshore Shopping Centre

Executive Housekeeper Assistant Club Med Resort Canada or overseas

Registered Practical Nurse (Casual) - Carp Commons (2025-8161)

Tenant Support Coordinator – Senior Living

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.